The Role
Own end-to-end technical recruiting for NPS Prism India Hub, partnering with hiring managers to source, screen, interview, and close candidates for data, engineering, and operations roles. Build talent pipelines, implement sourcing strategies, manage offers and onboarding momentum, provide market intelligence and DE&I hiring practices, and report on hiring metrics to improve time-to-fill and quality of hire.
Summary Generated by Built In
Technical Recruiting Specialist
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients worldwide. We are 100% owned by Bain & Company, one of the top management consulting firms in the world and consistently recognized as one of the world's best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
This position reports to NPS Prism's India HR Senior Manager and works in close collaboration with local and global hiring managers across Data Science, Data Engineering, Commercial Operations, and Product Operations.
NPS Prism is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Location: Gurugram, Haryana, India | Level: Specialist | Type: Individual Contributor
WHO WE ARE & WHAT MAKES US A GREAT PLACE TO WORK
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. We provide clients with actionable insights and analysis that guide the creation of game-changing customer experiences — helping them see where they're strong, where they lag, and how customers feel about doing business with them and their competitors.Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients worldwide. We are 100% owned by Bain & Company, one of the top management consulting firms in the world and consistently recognized as one of the world's best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
THE ROLE
We are looking for an experienced Technical Recruiting Specialist to own and drive end-to-end hiring for NPS Prism's India Hub, with a dedicated focus on technical and operational functions. This is a purely recruiting-focused role — you will be the go-to talent partner for our most business-critical hiring domains, helping us scale a high-caliber team in a fast-growing environment.This position reports to NPS Prism's India HR Senior Manager and works in close collaboration with local and global hiring managers across Data Science, Data Engineering, Commercial Operations, and Product Operations.
WHAT YOU'LL DO
End-to-End Technical Recruiting- Own the full recruitment lifecycle for technical and operational roles, including Data Science, Data Engineering, Commercial Operations, and Product Operations
- Partner with hiring managers to deeply understand team needs, role requirements, and desired candidate profiles — translating these into compelling and accurate job descriptions
- Design and implement targeted sourcing strategies across job boards, LinkedIn, professional communities, and direct outreach to attract top technical talent
- Review applications and conduct initial screenings to assess technical fit, communication skills, and cultural alignment
- Coordinate and facilitate structured interview processes, ensuring a consistent, high-quality candidate experience from first contact through offer
- Manage the offer process end-to-end: compensation benchmarking, preparing offer letters, candidate negotiations, and documentation
- Drive post-offer engagement to maintain candidate interest and momentum during notice periods
- Develop and continuously refine NPS Prism's recruiting strategy for technical functions, aligned to business growth goals and our values
- Stay current on hiring trends, tools, and best practices in technical recruiting — particularly in data, engineering, and product domains
- Champion NPS Prism's DE&I talent acquisition strategy, ensuring diverse candidate slates and equitable hiring practices
- Build and maintain talent pipelines for key recurring technical roles to reduce time-to-fill
- Act as a trusted advisor to hiring managers, providing guidance on interview practices, candidate assessment, and hiring decisions
- Leverage internal Bain-wide networks and referral programs to identify internal mobility candidates where relevant
- Maintain clear communication and reporting on pipeline status, role progress, and hiring metrics
ABOUT YOU
Your Background- Bachelor's degree in any field; a background in Human Resources, Business, Engineering, or a related discipline is a plus
- 5–8 years of end-to-end recruiting experience, with significant focus on technical hiring (data science, data engineering, software engineering, or related fields)
- Demonstrated success hiring for technical roles at a fast-growing startup, technology company, or top-tier consulting or professional services firm
- Deep familiarity with the India talent market for technical and operational roles
- Proficiency with applicant tracking systems (ATS) and sourcing tools such as LinkedIn Recruiter
- Excellent written and verbal English communication skills
- Strong technical acumen — you can hold meaningful conversations with data scientists, engineers, and product managers about their work
- Exceptional relationship-building skills; you build trust quickly with both candidates and hiring managers
- A data-driven mindset: you track and use recruiting metrics to improve outcomes and inform strategy
- Highly organized with the ability to manage multiple open roles simultaneously without sacrificing quality
- Comfortable with ambiguity; you thrive in a dynamic, fast-paced startup environment and create structure where needed
- Discretion, professionalism, and sound judgment — especially in managing sensitive candidate and compensation information
- Startup DNA: you are a builder who takes initiative, moves quickly, and continuously looks for smarter ways to hire
WHAT WE OFFER
- The opportunity to shape technical hiring for a high-growth, Bain-backed product company at a pivotal moment in our evolution
- A collaborative, inclusive culture where your ideas and contributions are valued
- Exposure to a global team and hiring across diverse technical disciplines
- Competitive compensation and benefits
- Career development opportunities within NPS Prism and the broader Bain & Company ecosystem
NPS Prism is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's degree in any field
- Background in Human Resources, Business, Engineering, or related discipline
- 5-8 years of end-to-end recruiting experience with significant focus on technical hiring
- Proven experience hiring for data science, data engineering, software engineering, or related technical roles
- Demonstrated success hiring at a fast-growing startup, technology company, or top-tier consulting/professional services firm
- Deep familiarity with the India talent market for technical and operational roles
- Proficiency with applicant tracking systems (ATS) and sourcing tools such as LinkedIn Recruiter
- Excellent written and verbal English communication skills
- Strong technical acumen to engage meaningfully with data scientists, engineers, and product managers
- Ability to manage multiple open roles simultaneously with high organization
- Experience with compensation benchmarking, offer preparation, and candidate negotiation
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The Company
What We Do
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work. NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including: Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities Retail: Coverage across Grocery and Home Improvement experiences in the US Telecom: CX insights for Telco, Internet, and Streaming across the US Utilities: US Utility industry insights for Electricity, Gas service Wealth: Wealth Management data for US and Canada, Retirement insights for US Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change. To learn more visit https://www.npsprism.com/
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