Technical Publications Manager
Location: Milwaukee / Southeast Wisconsin
Job Type: Full-Time
Position Overview
Cleaver-Brooks is seeking a Technical Publications Manager to lead the development, governance, and continuous improvement of technical documentation across multiple product lines. This role is responsible for documentation strategy, structured content initiatives, publication standards, and the delivery of high-quality customer-facing documentation.
The Technical Publications Manager partners closely with Engineering, Product Management, Service, Training, Manufacturing, and Marketing to support new product development, product updates, and enterprise documentation initiatives.
Key Responsibilities
- Lead the Technical Publications function and establish documentation standards, processes, and best practices
- Manage the development and maintenance of technical publications, including installation, operation, maintenance, and service documentation
- Own structured authoring and content reuse initiatives within the Heretto CCMS environment
- Collaborate with engineering teams and subject matter experts to develop accurate technical content
- Establish content architecture, terminology standards, and publishing workflows
- Manage documentation priorities, project schedules, and resource planning
- Drive continuous improvement efforts focused on quality, efficiency, and scalability
Required Qualifications
- Bachelor's degree in Technical Communication, Engineering, or a related field, or equivalent experience
- 7+ years of technical documentation experience in a manufacturing, industrial, or engineering environment
- Experience leading documentation projects, programs, or teams
- Demonstrated experience with DITA-based authoring and structured content development
- Experience working with a Component Content Management System (CCMS)
- Strong communication, organizational, and project management skills
- Ability to interpret engineering drawings, schematics, and technical specifications
Preferred Qualifications
- Experience with Heretto (EasyDITA) or a similar CCMS platform
- Experience establishing documentation standards and governance processes
- Background in industrial equipment, HVAC systems, boilers, or related technologies
- Familiarity with electrical, mechanical, and control systems documentation
Benefits of Being a Cleaver-Brooks Employee:
- Competitive salary
- Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
- Cash matching 401(k) plan
- Employee assistance program (EAP)
- Pet insurance
- Employee discount program
- Tuition assistance
- Paid time off and 11 paid holidays
Who is Cleaver-Brooks:
Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.
This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.
By applying for this job and providing your mobile number, you consent to receive an initial text message from a Cleaver Brooks Talent Team member. You will have the option to opt out upon receiving the message. Messages may include updates on your application, scheduling initial screenings or interviews, and similar communications. Standard message and data rates may apply, and message frequency may vary.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor’s degree in Technical Communication, Engineering, or a related field, or equivalent experience
- 7+ years of technical documentation experience in a manufacturing, industrial, or engineering environment
- Experience leading documentation projects, programs, or teams
- Demonstrated experience with DITA-based authoring and structured content development
- Experience working with a Component Content Management System
- Strong communication, organizational, and project management skills
- Ability to interpret engineering drawings, schematics, and technical specifications
- Experience with Heretto, EasyDITA, or a similar CCMS platform
- Experience establishing documentation standards and governance processes
- Background in industrial equipment, HVAC systems, boilers, or related technologies
- Familiarity with electrical, mechanical, and control systems documentation
Cleaver-Brooks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cleaver-Brooks and has not been reviewed or approved by Cleaver-Brooks.
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Healthcare Strength — Health coverage is described as broad, with medical, dental, vision, HSA/FSA options, disability, and virtual visits included. Feedback suggests many find the plans acceptable in cost, though experiences can differ by role or location.
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Retirement Support — A company-matching 401(k) is advertised and seen as a meaningful part of the package. Feedback suggests this adds tangible long-term value to overall compensation.
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Leave & Time Off Breadth — Paid vacation and 11 paid holidays are highlighted as standard offerings. Feedback suggests time-off availability is generally solid, though application may vary by site or classification.
Cleaver-Brooks Insights
What We Do
Cleaver-Brooks, Inc., a manufacturer of boiler room products for over 90 years, is the only single source manufacturer and supplier of boiler room products including boilers, burners, accessories and controls. With the vast changes in Environmental and Government regulations in North America and around the world, Cleaver-Brooks, Inc. is committed to heavily investing in cutting edge burner and boiler development. This development provides industrial and commercial users with the highest efficiency and lowest NOx emitting packages on the market today. Our commitment to technology and the environment offers our customers a payback on their investment whether purchasing a new boiler or retrofitting an existing one. High efficiency boilers contribute to the reduction in fuel and carbon footprint resulting in dollars saved and a clean environment.
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