The Role
Translate business requirements into PEGA Decisioning solutions, manage project scope end-to-end, create and maintain decisioning logic and documentation, execute UAT and regression testing, liaise between Marketing and Technology, and present status to senior management.
Summary Generated by Built In
Technical Project Manager is responsible for interpreting business requirements and translating them into Decisioning solutions. Intake Decisioning requirements from various business units and translate them into decisioning logic used to present relevant and eligible offers to customers. Responsible for testing changes to decisioning logic/strategy and interfacing with various development teams regarding requirements and defect fixes.
The role will require in-depth knowledge of PEGA 23 or greater (25) CDH Decisioning capabilities, business strategy, customers/agent experiences, products/offers, and IT systems. Will need to translate the business's vision into thorough business requirements while managing project scope/deliverables end-to-end. Acts as the 'business stakeholder' on behalf of the stakeholders when working with IT.
The role will require in-depth knowledge of PEGA 23 or greater (25) CDH Decisioning capabilities, business strategy, customers/agent experiences, products/offers, and IT systems. Will need to translate the business's vision into thorough business requirements while managing project scope/deliverables end-to-end. Acts as the 'business stakeholder' on behalf of the stakeholders when working with IT.
Job Responsibilities
Essential Functions:
- Work closely with teammates to determine process improvements related to our PEGA Decisioning platform and governance process.
- Maintain process flow documentation for PEGA Decisioning Logic version 2025 changes from ideation to production through SharePoint and project management systems like Asana.
- Consolidate information and present it to senior management clearly and concisely.
- Understand and effectively communicate business requirements of projects to Technology teams and be able to assess whether the technical delivery will meet the business requirements.
- Execute testing of decisioning system changes implemented by Tech Dev (UAT).
Secondary Functions:
- Translate Marketing offer strategy into decisioning logic based on customer attributes and customer intent.
- Develop and build decisioning logic to meet Marketing offer strategy requirements
- Document and maintain development standards for ongoing decisioning logic changes
- Create test cases for iterations of the Marketing offers strategy via decisioning
- Execute and validate test cases (UAT and Regression), identify defects, and investigate failures to help uncover appropriate solutions.
- Maintain and execute regression testing of the decisioning system to ensure consistent quality
- Create PowerPoint documentation to help explain project changes to the business
Position type
- Full time
Travel:
- Occasional up to 5%
Job Qualifications
Education/Certifications:
- Bachelor’s degree in computer science, information systems, data science, or other technical area, and 5+ years of Marketing Technology or related, relevant Technical experience.
Experience:
- Experience or strong knowledge of Pega CDH.
- Experience with Retail or Call Center CRM systems. Offers are presented in CRM systems such as Oracle, Salesforce, and Clarify. Knowledge of these systems is needed to confirm that the decisioning logic is executing and presenting as expected.
- Experience in Agile methodology.
- Experience in creating and documenting business requirements.
- Experience working with cross-functional teams within Marketing, Sales, Customer Care, Finance, IT, etc.
Skills and Qualifications:
- In-depth Understanding of PEGA Decisioning and Prediction studio
- In-depth understanding of IT (Agile and Waterfall methodologies)
- Knows how to write business requirements
- Oral and written communication skills
- Ability to influence
- Ability to manage, facilitate, and lead a project/team
- Knowledge of business structures/stakeholder analysis
- Self-Starter
- Organized
- Flexible/Adaptable
- Detail-oriented
- Team Player
- Strong problem-solving and analytical skills, including a qualitative and quantitative skill set.
- Familiar with marketing databases, digital, and orchestration technologies, ex Adobe, Pega, Unica. These technologies will be leveraged to execute the marketing offer strategy via decisioning logic.
- Familiar with SQL, SAS, or similar data analysis language. Data analysis is required to validate decisioning logic transactions and identify trends or potential issues with the logic strategy.
- Familiar with software like JIRA & ServiceNow
- Some proficiency reading and understanding XML transactions. XML transactions are leveraged to simulate the decisioning logic via API request with variable attributes. The subsequent XML responses are evaluated to confirm that the logic executes as expected and that the correct offers are presented.
- Demonstrated ability to analyze complex issues and design appropriate solutions.
- Ability to manage heavy workload, accommodate change, and adapt accordingly. Experience delivering results in a fast-moving, challenging environment.
- Excellent communication skills, including the ability to tailor communication to the audience to achieve desired results.
- Proficiency in standard MS Office applications specifically MS PowerPoint
Physical Requirements : N/A
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About
At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.
Skills Required
- Bachelor's degree in computer science, information systems, data science, or other technical area
- 5+ years of Marketing Technology or related technical experience
- Experience or strong knowledge of Pega CDH
- In-depth understanding of PEGA Decisioning and Prediction Studio
- Experience with Retail or Call Center CRM systems (Oracle, Salesforce, Clarify)
- Experience in Agile methodology (and familiarity with Waterfall)
- Experience creating and documenting business requirements
- Experience working with cross-functional teams (Marketing, Sales, Customer Care, Finance, IT)
- Familiarity with marketing databases, digital, and orchestration technologies (e.g., Adobe, Pega, Unica)
- Familiarity with SQL, SAS, or similar data analysis languages
- Familiarity with JIRA and ServiceNow
- Some proficiency reading and understanding XML transactions and API request/response evaluation
- Ability to execute and validate UAT and regression test cases, identify defects, and investigate failures
- Ability to write clear business requirements
- Oral and written communication skills; ability to tailor communication to the audience
- Ability to influence and manage, facilitate, and lead a project/team
- Strong problem-solving and analytical skills, qualitative and quantitative
- Proficiency in MS PowerPoint
- Organized, self-starter, flexible/adaptable, detail-oriented, team player
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The Company
What We Do
Group O is an end-to-end business process outsourcing provider specializing in innovative, technologically driven marketing, supply chain, and packaging solutions. The Marketing Division specializes in loyalty and reward program management utilizing O-vations™ Loyalty and Reward platform, Omni-channel customer care and sales centers, as well as program analytics and supportive creative services. The Supply Chain division is committed to giving clients a competitive edge through comprehensive solutions. Services include kitting and sub-assembly, forward and reverse logistics, device management, spend management and order and inventory management solutions. The Packaging Division is dedicated to keeping client packaging operations running efficiently by procuring and distributing packaging materials, maintaining equipment, and optimizing packaging materials utilizing Smart Audit™ Analysis. Headquartered in Milan, IL, Group O is one of the largest Hispanic-owned companies in the United States with more than 1,200 employees. To learn more, visit www.GroupO.com.
