Technical Project Manager

Technical Project Manager

Department: Project Management Office

Location: Remote

Reports To: Director, Project Management Office

Position Summary

The Technical Project Manager is the primary driver of successful, ongoing client engagements delivered through a retainer model. This role is a hybrid of project management and business analysis, ensuring each sprint is executed efficiently and delivers consistent value. This individual builds strong client relationships, translates their evolving needs into actionable plans for the technical team, and ultimately owns the success of the project.

Organizational Values

Our Core Values are the foundation of our team.  We expect our team members to uphold these values at work and within the community.

• Relentlessly Client-Centric - We prioritize our clients' results ahead of everything. We make decisions from our clients' POV.
• Trusted and Consultative - We earn our clients' trust by guiding and consulting them through difficult decisions. We do what we say we're going to do, internally and externally.
• Collaborative, Approachable, and Authentic - We operate as one team, internally and externally. We're empathetic with one another and our clients. We're kind in all circumstances.
• Adaptable and Constantly Learning - And have fun doing it. We deliver work we're proud of with excellence and care. We constantly strive for our clients and team members.
  Passionate to Achieve and Win - We learn quickly and create positive change.

Essential Responsibilities

• Client Management & Communication:
  • Act as the primary point of contact for day-to-day client communication on small, retainer-based engagements.
  • Conduct regular client meetings (sprint planning, stand-ups, UAT, and retrospectives) to ensure alignment and continuous collaboration.
  • Collaborate with Success Managers to align on communication strategy and identify opportunities to expand month-over-month client relationships.
  • Prepare and issue monthly project invoices, ensuring accuracy and timeliness.
• Sprint & Retainer Management:
  • Lead Shopify design and development projects delivered in a continuous, sprint-based model.
  • Create detailed sprint plans, timelines, and utilization forecasts for each monthly period.
  • Ensure all project tasks and deliverables are tracked and managed in the project management system.
  • Monitor employee time against allocation and retainer scope, escalating issues as needed to stay within budget.
  • Prepare and present weekly status reports to clients and leadership, highlighting overall retainer health and progress.
• Business Analysis & Technical Leadership:
  • Collaborate directly with client stakeholders to define and refine project needs and requirements on an ongoing basis.
  • Translate requirements into clear, concise User Stories for the design and development teams to execute within each sprint.
  • Lead internal team meetings (stand-ups, status, retrospectives) to ensure everyone is aligned on priorities and next steps.
  • Perform a final high-level quality assurance review of all features and bug fixes before each client handoff.
  • Identify and document potential risks, then work with the team to develop and implement effective mitigation plans to ensure sprint success.

Additional Responsibilities

• Manage four to seven ongoing client support engagements, providing hands-on sprint coordination.
• Provide support to team members on system access and troubleshooting issues as they arise.
• Lead the implementation of one to two internal initiatives per year.

Non-Essential Responsibilities

• Performs administrative tasks such as attending internal team and company-wide meetings,
• responding to emails, and time tracking
• Other duties as assigned

Education & Experience Requirements

• Bachelor's degree specializing in Business, Management, or related field or equivalent work
• experience.
• Two (2) to three (3) years of experience in project management.
• Working knowledge of the Shopify platform and related 3rd party solutions and integrations.
• Digital/eCommerce industry and/or agency experience.
• PMP, CAPM or Agile-related certification a plus.

Other Knowledge, Skills & Abilities

• Reliable internet access
• Working knowledge of Microsoft Office Suite and/or Google Workspace, and Project Management software
• Understands the basic concepts of web development and design processes
• Excellent interpersonal skills with the ability to communicate effectively at both a business and technical level
• Ability to consider problems and use root cause analysis to provide creative solutions to complex technical and business issues
• Ability to synthesize information from data
• Ability to manage time and tasks well; comfortable asking questions and reporting concerns, as needed
• Ability to deliver projects on-time and on-budget
• Possess a willingness to adapt to changing priorities and learn quickly
• Possess a desire to work in a team environment
• Ability to manage time and resources appropriately and effectively
• Ability to take ownership of a project from kickoff to conclusion, remaining accountable for shortcomings and sharing successes
• Possess a willingness to mentor and train others
• Jira issue tracking and agile software development experience a plus

Core Competencies

• Active Listening: Actively attends to, conveys, and understands the questions and comments of others.
• Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
• Decision Making: Ability to select an effective course of action by understanding issues, comparing solutions and drawing conclusions to resolve problems.
• Problem Solving: Ability to recognize courses of action which can be taken to handle problems or potential problems, and applying contingency plans to solve those problems.
• Project Management: Ability to demonstrate an understanding of planning, organizing, delegation, staffing, directing and controlling work tasks.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company’s at will employment status.