Technical Project Manager

We are looking for a methodical, organized and solutions-driven Technical Project Manager to work with the Enterprise Program Management team. This role will be key in projects related to all aspects of the department’s purview including overall project planning, management, documentation, implementation, communication and reporting.   

The ideal candidate will be a natural collaborator and problem solver who possesses a high intellectual curiosity and thrives in a dynamic, fast-paced environment while playing many roles as situations demand.  

This role will report directly to the Sr. Director of Enterprise Program Management and will be closely aligned with our leadership teams to ensure consistent processes, systems, and reporting across all functions. In this key position you will engage in:  

• Project management of assigned projects for Enterprise Program Management 

• Lead the definition, planning, requirements, implementation, and closure phases for each project 

• Lead vendor evaluations in partnership with business stakeholders and technical team to select the best solutions to implement based on business needs. 

• Manage the project plan, tasks, and communication with both technical and non-technical stakeholders 

• Maintain and update all project plan documentation, from initiation through execution to close-out 

• Accurately identify and mitigate project risks; forecast development timelines and budget accordingly 

• Facilitate communication among team members via regular team meetings 

• Participate in and facilitate technical related Roadmap meetings to update colleagues on project status, issues and solutions 

• Take part in rollout of output from projects and assist in any documentation and training needed from these initiatives to the relevant internal teams 

• Management of tools utilized for project work items, sprints, deliverables 

• Collaborate with third party consultants and contractors and vendors when needed to bring projects to fruition and manage relationships 

Key Accountabilities: 

• Collaborate with internal stakeholders to obtain information for project needs. 

• Understand the aspects of the company being affected by each project to ensure proper rollouts and adoption 

• Track and communicate project progress to relevant stakeholders on regular cadences. Raise alerts to stakeholders to ensure agility in dealing with issues 

• Perform project standups with teams to ensure progress and address issues 

• Support all efforts to ensure successful delivery of process improvement initiatives, analysis, and reporting. Use analysis to understand and highlight weaknesses and areas of improvement in systems and processes to address and rectify these situations. 

• Perform project postmortems to uncover lessons learnt and work with leadership to introduce necessary adjustments to improve future projects. 

Desired Skills and Experience: 

• Bachelor’s degree in an IT-related field or equivalent corporate IT work experience 

• PMP certification is highly desirable. 
• AI technology exposure highly preferred

• 3 - 5 years of experience in a SaaS company in a Project Management role 

• Knowledge of relevant PM tools such as Jira, Smartsheets etc. 

• Experience in Salesforce eco-system highly desired 

• Experience with Agile / Waterfall Project Management 

• Demonstrates experience creating factual, concise, and business-oriented verbal and written communications 

• Ability to analyze, prioritize, assess, and mitigate risks 

• Uses data to guide strategic business decisions that align with company goals, objectives, and initiatives 

• Demonstrated success in verbal and written communication with senior leadership to drive and influence impactful change in the organization 

• A history of leading and supporting successful projects. 

• Highly motivated, self-starter, organized, independent with an ability to effectively manage through change and prioritize efforts 

• Ability to influence and lead  

• Fundamental analytical and conceptual thinking and problem-solving skills. 

• Excellent planning, organizational, and time management skills. 

• Ability to communicate clearly and concisely, verbally and in writing  

• Ability to manage multiple projects simultaneously transparently as well as effectively collaborate across teams and to work in a diverse, fast paced environment 

• Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet  

• Experience creating holding presentations for both leadership and teams 

• Exceptional communication skills including ability to take an independent stance when interfacing with cross functional stakeholders, while maintaining their respect and confidence 

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