About Decisions
Decisions is a fast-growing, private-equity-backed software company that helps organizations automate and improve complex business processes. Our platform brings together workflow, rules, integrations, and AI capabilities into a unified environment that enables companies to modernize operations, streamline decision-making, and improve customer experience.
Trusted by enterprise and mid-market organizations across industries, including financial services and healthcare, Decisions partners closely with customers to design and implement solutions that drive measurable business outcomes.
Our Professional Services team plays a central role in delivering those outcomes. As demand for implementations continues to grow, we are expanding our project management team and hiring an additional Technical Project Manager to support client delivery.
The Role
This is a client-facing implementation leadership role for a project manager who is comfortable operating in both structured and fast-moving environments.
You will lead the day-to-day execution of software implementations for enterprise and mid-market customers, guiding projects from requirements through build and deployment while maintaining strong alignment with client stakeholders and internal technical teams.
This role is ideal for a project manager who is confident managing scope, navigating ambiguity, and communicating professionally with senior stakeholders while keeping delivery teams focused and moving forward. You will partner closely with Professional Services POD leaders, aligning on delivery strategy and ensuring strong execution across your projects.
What You’ll Lead
Implementation & Delivery Leadership
You will drive the day-to-day execution of client implementations from kickoff through deployment.
- Lead project planning, kickoff, and ongoing delivery execution
- Define and manage scope, timeline, milestones, and deliverables
- Translate requirements into actionable delivery plans with technical teams
- Maintain momentum by identifying risks early and driving resolution
- Coordinate internal and client resources to keep delivery on track
- Ensure projects remain aligned to contracted scope and agreed outcomes
- Support structured requirements and solution planning phases
- Lead iterative build and configuration cycles through deployment
- Facilitate backlog clarity, sprint planning, and milestone tracking
- Drive readiness for deployment and successful go-live execution
Client & Stakeholder Management
This role requires strong professionalism and confidence working with external clients.
- Serve as primary day-to-day contact for client delivery communication
- Set and maintain clear expectations around scope, timeline, and responsibilities
- Communicate effectively with director- and executive-level stakeholders
- Provide clear status reporting, including risks and recommended actions
- Navigate scope changes and evolving requirements with structure and transparency
- Build strong working relationships while maintaining appropriate boundaries
What We’re Looking For
The strongest candidates for this role:
- 3–6+ years leading client-facing software or SaaS/PaaS implementations
- Confidence managing external client expectations and scope
- Strong executive-level communication and professionalism
- Ability to operate across both structured and agile delivery approaches
- Ownership mindset — focused on outcomes, not just coordination
- Calm, organized, and solutions-oriented under pressure
- Ability to build trust quickly with clients and technical teams
Helpful experience:
- Professional Services, consulting, or client delivery environments
- Workflow automation, integration-heavy solutions, or process transformation
- PMP or similar certification
Why Join the Decisions Professional Services Team:
- High-impact, client-facing implementation work
- Strong partnership with experienced technical and delivery leaders
- Fast-moving environment with meaningful ownership
- Competitive salary and bonus structure
- A true seat at the table - our project managers play an active role in shaping delivery approach, improving processes, and influencing client outcomes. If you’re coming from a highly layered enterprise environment where decisions move slowly or PMs have limited voice, you’ll find meaningful opportunity here to contribute, influence, and grow your impact!
This role requires strong judgment, professionalism, and the confidence to lead both clients and internal teams through complex implementations.
Top Skills
What We Do
Decisions provides a rules-driven, no-code platform, enabling companies to drastically reduce their time to market for their applications. Decisions technology is deployed as the basis of multiple commercial applications in healthcare, life sciences, finance, logistics, and operations software. It is used directly by companies on almost every continent, ranging from mid-size companies to many Fortune 500 corporations.
Decisions provides one no-code platform for all types of business processes. With our no-code visual designer you can deploy fast and empower business users to manage their own processes. There are thousands of features built-in, ready to drag and drop and you’re done! Our rules-driven automation allows you to adapt quickly to price changes, regulations, customer demands and more.
We have seen technology evolve rapidly during the past decade, and the disruption of Covid-19 cannot be understated. Entire industries have been forced to reengineer how they get work done. The chaos caused by the pandemic has shown how ill-prepared many businesses are to adapt to sudden changes. For example, processing paperwork is difficult when employees are remote and paper forms are physically at the office.
Without automation, these processes grind to a halt. Systems and processes that are inflexible and cannot scale break down when people change their behavior all at once. These are just some of the challenges presented by the global pandemic that are accelerating the adoption of automation and digital transformation.
We remain committed to delivering an experience that gives more control and configuration ability to administrators. Specifically, allowing programmers to build things that can be configured by non-programmers in a way that is safe, visible and flexible. This challenge has driven us to create numerous technologies in use today at some of the world's largest and most innovative companies.
