Technical Project Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Employees at ACGI, a part of the Fullsteam organization, share a determination to build world-class software that meets the critical needs of our customers. Our culture is based around agile methodologies and empathy for our customers. With an experienced staff, we work hard to meet the needs of our customers by collaborating across our different departments and demanding high standards in all that we do. Each staff member has a sense of ownership, and we are all encouraged and supported to achieve our best.

This is an excellent opportunity for motivated individuals to apply their project management skills in an agile workspace with our Oracle platform to all phases of the software development life cycle for our clients and internal staff. If you have a knack for providing excellent project management through problem solving, taking small or large projects from start to completion, balancing workloads across multiple clients, and effectively communicating with key stakeholders, then you need to contact ACGI Software.

ACGI Software is in search of an experienced, self-motivated project manager to play a vital role on our team. This individual must provide expert project management services to our existing association and credentialing software users through consistent interaction with clients, internal operations, and outside service partners. Candidate must be detail-oriented, a self-starter with initiative, and able to work independently while communicating effectively with clients and co-workers in this fully remote role. To provide effective support to multiple clients, the candidate must be able to work in a fast paced, highly versatile environment to meet the expected demands and deadlines.

Primary Responsibilities:

• Provide day to day guidance and support to existing customers relating to our ACGI software platforms and industry partners
• Own and resolve customer complaints
• Effectively prioritize, troubleshoot, and escalate, if needed, reported issues through our Jira issue management software
• Supervise and schedule the education of end users on how to operate their ACGI platform correctly and efficiently via onsite or virtual client visits, in-house training, and online webinars
• Serve as the liaison between the clients and/or partners and the business analysts and software engineers
• Promote new products and services to clients
• Manage scope, time, and budget to meet project implementation expectations, coordinating with clients through each progression
• Track work orders, proposals, estimates/quotes, and other important documentation by client
• Conduct weekly or monthly status meetings with clients and follow up on issues or tasks discussed with appropriate resources, as needed
• Work with our CSR and Professional Services teams to continuously improve project management practices and processes
• Generate and verify month end account invoicing of tasks and services
• Occasionally travel and attend industry specific tradeshows
• Other departmental tasks, as assigned

Minimum Qualifications:

• Bachelor's degree in a related field
• Minimum two years’ experience in managing complex software projects with a verifiable track record of successful completion
• An understanding of finance and accounting concepts and practices
• Previous experience working in a fast-paced environment where priorities are constantly changing
• Excellent verbal and written English communication skills
• Demonstrated ability to build relationships and develop new business
• Computer proficiency with functional knowledge of browser-based interfaces, MS Word, Excel, Outlook, and PowerPoint
• Computer proficiency with functional knowledge of browser-based interfaces; virtual conferencing platforms; ticketing management software such as Jira or Zendesk; and Microsoft Office applications

Preferred Qualifications:

• PMP or other professional project management certification or credentialing
• Experience working in an agile methodology work environment
• Experience with ACGI’s software platforms or other association management software
• Experience working with an association or non-profit organization as a project manager, account executive, or manager
• CSS, HTML, and SQL
• Familiarity with formal Agile Methodologies

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.