Job Overview
We are looking for an experienced Technical Project Manager / Scrum Master to drive the end-to-end delivery of software and product initiatives across cross-functional engineering teams.
The ideal candidate will bring a strong combination of Technical Project Management, Scrum/Agile leadership, delivery management, and technical understanding. This role will be responsible for planning and coordinating multiple work streams, managing dependencies and risks, facilitating Agile ceremonies, and ensuring predictable delivery across engineering, Product, QA, and other stakeholder groups.
The candidate should be comfortable working in a technically complex product environment and collaborating closely with Product Owners, Engineering Managers, Technical Leads, Developers, QA, Business Stakeholders, and other technical teams.
This is a delivery-focused role requiring someone who can operate at both the project/program level and team level, while maintaining strong visibility into timelines, dependencies, risks, priorities, and delivery outcomes.
Job Responsibilities
1. Project & Delivery Management
- Own end-to-end delivery of software projects from planning and estimation through development, testing, UAT, and production release.
- Define project scope, milestones, timelines, dependencies, priorities, and delivery objectives.
- Create and maintain project plans, release plans, roadmaps, and delivery schedules.
- Track progress against milestones, commitments, and release objectives.
- Identify delivery risks, issues, dependencies, and blockers and drive them toward resolution.
- Manage scope changes and assess their impact on timelines, resources, and delivery commitments.
- Coordinate multiple technical workstreams and ensure alignment across teams.
- Maintain project documentation, status reports, action items, RAID logs, and delivery dashboards.
- Provide clear and timely communication on project status, risks, dependencies, decisions, and changes to stakeholders.
- Ensure delivery commitments are clearly understood and tracked across Product and Engineering.
2. Scrum Master & Agile Leadership
- Facilitate Agile ceremonies, including:
- Sprint Planning
- Daily Scrum
- Backlog Refinement
- Sprint Review / Demo
- Sprint Retrospective
- Ensure teams understand and work toward clearly defined Sprint Goals.
- Partner with Product Owners to maintain a healthy, prioritized, and actionable Product Backlog.
- Ensure user stories have clear requirements, acceptance criteria, dependencies, and Definition of Done before development begins.
- Identify and remove impediments affecting team productivity and sprint commitments.
- Promote Agile principles, transparency, accountability, ownership, and continuous improvement.
- Coach teams on effective Scrum and Agile practices.
- Monitor sprint execution and identify trends, risks, and opportunities for improvement.
- Help teams improve predictability, planning accuracy, and delivery consistency.
3. Technical & Cross-Functional Coordination
- Coordinate delivery across Frontend, Backend, Mobile, QA, and other technical teams.
- Work closely with Technical Leads, Engineering Managers, and developers to understand technical dependencies, implementation constraints, and delivery risks.
- Facilitate effective communication between Product, Engineering, QA, and other stakeholders.
- Coordinate development readiness, code reviews, QA testing, regression testing, UAT, and release activities.
- Track cross-team technical dependencies and ensure blockers are actively managed.
- Participate in technical discussions and help ensure technical decisions are aligned with delivery objectives.
- Understand software development lifecycle, APIs, databases, cloud environments, integrations, and modern application architectures.
- Translate technical dependencies and risks into clear project-level impact for stakeholders.
4. QA, UAT & Release Management
- Coordinate development and QA activities throughout the release lifecycle.
- Ensure defects, rework, regression activities, and technical debt are appropriately tracked and prioritized.
- Coordinate UAT planning, execution, and issue resolution.
- Track release readiness and required quality gates.
- Coordinate production deployment activities with relevant engineering and operational teams.
- Ensure release dependencies and approvals are identified and completed on time.
- Track post-release issues, feedback, and follow-up actions.
5. Metrics, Reporting & Delivery Insights
- Monitor and analyze Agile and project delivery metrics, including:
- Sprint Capacity
- Velocity
- Burndown / Burnup
- Cycle Time
- Throughput
- Defect Trends
- QA Rework
- Milestone Progress
- Delivery Predictability
- Build and maintain Jira dashboards, filters, and reports for project and sprint visibility.
- Provide actionable insights to Product and Engineering leadership based on delivery data.
- Identify delivery trends and potential schedule or capacity risks early.
- Maintain clear reporting on project health, milestones, dependencies, risks, and blockers.
Job Requirements:
Skills & Experience
- 8–12+ years of experience in software project management, technical project management, Agile delivery, or a related role.
- Strong hands-on experience as a Technical Project Manager, Project Manager, Scrum Master, or similar delivery leadership role.
- Strong understanding and practical experience with Agile and Scrum methodologies.
- Proven experience managing cross-functional software development teams.
- Experience coordinating Frontend, Backend, QA, and other technical teams.
- Strong experience in project planning, estimation, capacity planning, milestone tracking, and release planning.
- Strong experience with risk, issue, dependency, and scope management.
- Experience coordinating QA, UAT, production releases, and post-release activities.
- Strong stakeholder management and communication skills.
- Strong understanding of the Software Development Life Cycle (SDLC).
- Hands-on experience with Jira and Confluence.
- Ability to create and maintain Jira dashboards, filters, reports, and delivery metrics.
- Ability to understand technical requirements and communicate effectively with engineering teams.
- Strong analytical, documentation, organization, and problem-solving skills.
- Ability to manage multiple projects and priorities in a fast-paced product development environment.
Preferred Technical Exposure
Experience with one or more of the following would be an advantage:
- React / Angular
- Node.js
- Ruby / Ruby on Rails
- MongoDB
- PostgreSQL / MySQL
- Redis
- Elasticsearch
- REST APIs and backend services
- Cloud-based applications and AWS/GCP
- SaaS / Enterprise applications
- AI-enabled product development
Note: This is not a hands-on developer position. However, the candidate should have sufficient technical understanding to communicate effectively with engineering teams, understand architecture and technical dependencies, identify delivery risks, and translate technical challenges into project-level impact.
Tools & Platforms
- Jira
- Confluence
- Microsoft Excel / Google Sheets
- Project planning and reporting tools
- Dashboard and analytics tools
- AI-assisted productivity and project management tools
Certifications
- Preferred certifications include: CSM – Certified ScrumMaster, PMI-ACP, PMP
- Certifications are preferred but should not substitute for strong practical Agile and delivery experience.
Work Schedule:
Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad.
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
- 8-12+ years of experience in software project management, technical project management, Agile delivery, or a related role
- Hands-on experience as a Technical Project Manager, Project Manager, Scrum Master, or similar delivery leadership role
- Strong understanding and practical experience with Agile and Scrum methodologies
- Experience managing cross-functional software development teams
- Experience coordinating frontend, backend, QA, and other technical teams
- Experience with project planning, estimation, capacity planning, milestone tracking, and release planning
- Experience with risk, issue, dependency, and scope management
- Experience coordinating QA, UAT, production releases, and post-release activities
- Strong stakeholder management and communication skills
- Strong understanding of the Software Development Life Cycle
- Hands-on experience with Jira and Confluence
- Ability to create and maintain Jira dashboards, filters, reports, and delivery metrics
- Ability to understand technical requirements and communicate effectively with engineering teams
- Strong analytical, documentation, organization, and problem-solving skills
- Ability to manage multiple projects and priorities in a fast-paced product development environment
- Experience with React or Angular
- Experience with Node.js
- Experience with Ruby or Ruby on Rails
- Experience with MongoDB, PostgreSQL, MySQL, Redis, or Elasticsearch
- Experience with REST APIs, backend services, cloud-based applications, AWS, or GCP
- Experience with SaaS, enterprise applications, or AI-enabled product development
- CSM, PMI-ACP, or PMP certification
What We Do
Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions. Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions. Cendyn has over 35,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India. To find out more, visit cendyn.com
Why Work With Us
- Global remote work and flexibility - Flexible time off - Heath and wellness initiatives - Diversity, Equity, and Inclusion - Professional development - Community involvement - Fun culture - Recognition and awards - Parental and bereavement leave - Ethical financial backing
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