The ideal candidate combines strong technical aptitude (scripting, data validation, healthcare systems integration) with the polish and judgment needed to manage relationships with clinicians, IT leaders, and executive stakeholders. You're comfortable operating in ambiguity, translating between technical and non-technical audiences, and driving projects to completion under pressure.
Representative Duties & Responsibilities
- Serve as the primary point of contact for customers, forming trusted relationships with clinicians, IT stakeholders, and executive sponsors
- Own and manage complex, technical implementation and integration projects from kickoff through go-live, coordinating internal technical resources and
- external customer technical teams
- Consult with customer technical teams on how to properly extract, transform, and load data (EMR, ADC, and other source systems) into the Bluesight platform
- Validate, reconcile, and analyze data from disparate systems using command-line tools and scripts to ensure data integrity
- Act as an escalation point for issues that go beyond basic support, requiring longer-term coordination of technical resources across teams
- Set clear, realistic expectations with clients, manage timelines and risk, and ensure consistent follow-through
- Provide regular updates to management and executive stakeholders on project status, milestones, and results
- Produce technical procedures, integration documentation, and best-practice guides for new and existing applications
- Collaborate cross-functionally with Implementation, Product, and Engineering to improve processes, enhance data pipelines, and inform the product roadmap with customer feedback
Required Skills & Qualifications
- Bachelor's degree or equivalent work experience
- 4+ years of professional experience in a client-facing role, including direct customer support or project management
- 2-4+ years of project management experience managing technical projects
- Experience with relational or non-relational databases (e.g., MySQL, MS-SQL, Oracle, MongoDB)
- Ability to build trusting, communicative, and results-oriented relationships with customer stakeholders
- Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences
- Advanced Excel skills for large data sets, including pivot tables
- Ability to adapt to change, think quickly, work independently, and manage multiple competing priorities and deadlines
- High attention to detail and strong problem-solving/troubleshooting skills
- Willingness to travel up to 10%
Preferred Skills & Qualifications
- Experience in the healthcare industry, especially with hospital EHR systems (e.g., Epic, Cerner/Oracle Health, MEDITECH) or ADC systems (e.g., Omnicell, Pyxis)
- Experience with AWS services (e.g., AWS Glue, Step Functions, Lambda) or other cloud data infrastructure
- Experience coding in Python, Ruby, or another scripting language
- Experience working with PHI and familiarity with HIPAA requirements
- Prior experience on an Operations or Implementation team, especially deploying
- SaaS products in client environments
- Track record managing relationships with large, complex, or strategically important customer accounts
Skills Required
- Bachelor's degree or equivalent work experience
- 4+ years of professional experience in a client-facing role, including direct customer support or project management
- 2-4+ years of project management experience managing technical projects
- Experience with relational or non-relational databases, such as MySQL, MS-SQL, Oracle, or MongoDB
- Ability to build trusting, communicative, and results-oriented relationships with customer stakeholders
- Excellent verbal and written communication skills, including translating technical concepts for non-technical audiences
- Advanced Excel skills for large data sets, including pivot tables
- Ability to adapt to change, work independently, and manage competing priorities and deadlines
- High attention to detail and strong problem-solving and troubleshooting skills
- Willingness to travel up to 10%
- Experience in healthcare, particularly hospital EHR or automated dispensing cabinet systems
- Experience with AWS services or other cloud data infrastructure
- Experience coding in Python, Ruby, or another scripting language
- Experience working with PHI and familiarity with HIPAA requirements
- Prior experience on an Operations or Implementation team deploying SaaS products in client environments
- Experience managing relationships with large, complex, or strategically important customer accounts
Bluesight Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bluesight and has not been reviewed or approved by Bluesight.
-
Leave & Time Off Breadth — Time off options include unlimited vacation alongside paid parental, sick, and holiday time. Feedback suggests these policies meaningfully support work–life balance in a fully remote environment.
-
Healthcare Strength — Core coverage spans comprehensive medical, dental, and vision insurance, with short‑ and long‑term disability and life insurance included. Feedback suggests this breadth is a strong pillar of the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources include a monthly wellness stipend and a home‑office stipend, plus connection opportunities through local meetups and company retreats. These extras are often highlighted as valuable additions to total rewards.
Bluesight Insights
What We Do
Bluesight enables hospital operations with intelligence that simplifies inventory management, procurement, and compliance. Through its suite of industry-leading, AI-powered solutions, Bluesight ensures that health systems protect every patient and optimize every dollar. Over 3,000 United States and Canadian hospitals rely on Bluesight every day. For more information, please visit bluesight.com. Bluesight's solutions include: KitCheck (inventory management), CostCheck (purchasing optimization), ControlCheck (diversion monitoring), ShortageCheck (shortage prediction and planning) 340BCheck (program compliance), PrivacyPro (patient privacy monitoring).







