Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.
Role OverviewTechnical Project Managers (TPMs) drive our clients’ success. They’re strong communicators and problem-solvers who combine project leadership with the technical know-how to get complex deployments across the finish line.
At Pointr, our TPMs partner closely with clients and internal teams to deliver premier indoor technology solutions. They thrive in a fast-paced, collaborative environment where they’re empowered to take ownership and are excited to leverage cutting-edge technology to create the future of indoor experiences. You’ll lead multiple client projects from planning through deployment, working across client stakeholders and Pointr’s technical teams to keep projects moving and deliver a great client experience.
This role also includes occasional travel (10–15%), primarily to support hardware installations and on-site client needs.
Core ResponsibilitiesOwn requirements gathering, project planning, implementation, and deployment support for global clients and partners
Support existing customers through upgrades, expansions, and additional product integrations
Work directly with clients and technical teams to identify and resolve mapping and wayfinding issues
Help commercial and technical stakeholders understand Pointr’s solutions and deployment process
Collaborate with developers, designers, and deployment managers to integrate Pointr’s technology with client applications
Investigate and troubleshoot hardware and software issues alongside Pointr’s delivery teams
Lead client status meetings and manage scope, timelines, and priorities across multiple concurrent deployments
Become an expert in Pointr’s product suite, helping clients get the most from our technology and bringing their feedback back to the product team
Communicate proactively and clearly, keeping clients informed throughout the delivery process
5+ years of IT project management or technical consultancy experience in a hardware or software company
Demonstrated ability to thrive in a fast-paced environment, learning on the job while managing multiple concurrent projects
Experience leading customer-facing projects through delivery and ongoing support
A self-starter with working knowledge of Agile software development processes and a strong interest in learning about indoor location technology
Strong interpersonal and problem-solving skills, with the ability to build relationships with technical and commercial stakeholders
Process-oriented with strong attention to detail and a focus on continuous improvement
BS or MS degree in a relevant technology or management field (Computer Science is a plus)
Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)
Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred
Supportive, kind (no-ego), and smart team
Hybrid work (2 days being in the office is required)
International environment and inclusive culture
Competitive base salary and attractive stock options
Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
Private health care (75%) and Dental
Company-sponsored parental leave
18 days PTO, plus sick time + 12 holidays per year
401(k) retirement scheme
Compensation: $120k Base + Bonus + Stock Options
Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.
We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.
We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at [email protected].
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Skills Required
- 5+ years of IT project management or technical consultancy experience in a hardware or software company
- Experience leading delivery and support phases of the customer lifecycle
- Applied knowledge of agile software development processes
- Ability to operate in a fast-paced environment and manage multiple deliveries
- Strong interpersonal skills and ability to work with technical and commercial stakeholders
- Process-oriented with attention to detail and continuous improvement
- Fluent and idiomatic English communication ability
- Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)
- BS or MS degree in a relevant technology or management field (Computer Science a plus)
- PMP or CSM certification
- Interest in and willingness to learn indoor location, mapping, and wayfinding technologies
What We Do
Pointr is a global leader in indoor location. Pointr technology uses machine-learning techniques to create the best performing and the most scalable indoor location technology available today. Pointr Maps platform enables location-based services such as digital mapping, navigation, location tracking, geofencing, and powerful location-based analytics. Pointr’s information security is ISO 27001 and ISO 27017 certified and approved by Cisco, Microsoft, Siemens, Extreme Networks, CBRE, ISS, DHS, and many others. We work with major customers in healthcare, smart workplace, retail, and aviation across North America, Europe, and Asia, including UCHealth, the U.S. Department of Homeland Security, U.S. Airports (Washington Regan and National), two major U.S. Airlines and one of the major U.S. department store retailers. To date, Pointr is live in thousands of venues with more than 2 million unique daily sessions and powering geolocation for 25 million people globally. Visit www.pointr.tech to find out more about Pointr Maps platform.
