The Role
Lead end-to-end delivery of customer-facing technical software and hardware projects. Manage requirements, SDLC activities, integrations, testing, releases, change control, risks, stakeholders, vendors, and project governance to deliver on scope, time, budget, and quality.
Summary Generated by Built In
The Technical Project Manager is responsible for the successful planning, coordination, and delivery of business-critical customer projects, ensuring outcomes are achieved on time, within scope, and to the required quality standards.
This role focuses primarily on the technical delivery of software solutions, including software development, application customisation, systems integration, testing, release management, and change control. The Technical Project Manager will also lead the deployment and rollout of Glory hardware and software solutions.
Working closely with customers, internal stakeholders, and third-party suppliers, the role is responsible for defining project requirements, establishing governance, managing delivery risks, and maintaining transparency throughout the entire project lifecycle. Acting as the primary delivery lead, the Technical Project Manager ensures effective collaboration between business and technical teams to achieve successful customer outcomes
Key Responsibilities
Project Delivery & Governance
- Lead the end-to-end delivery of customer projects, ensuring agreed scope, timelines, budgets, and quality objectives are achieved.
- Establish and maintain project plans, RAID logs, resource requirements and delivery milestones.
- Apply project management methodologies and governance frameworks to maintain control, accountability, and transparency throughout the project lifecycle.
- Act as the primary point of contact for customer Programme and Project Managers throughout project delivery.
- Lead customer-facing meetings, technical workshops, project reviews, and status presentations.
Technical Delivery
- Manage software development, system integration, and technical deployment activities.
- Capture, document, and manage business and technical requirements throughout the project lifecycle.
- Lead change management and change control processes to ensure all scope modifications are assessed and appropriately governed.
- Oversee release planning, release readiness, deployment activities, and post-release support.
- Provide technical leadership and coordination during troubleshooting, defect resolution, root cause analysis, and issue management.
- Define and manage testing strategies, test plans, acceptance criteria, and test execution activities.
Support pre-sales activities, including solution scoping, effort estimation, project planning assumptions, and responses to customer RFIs/RFPs.
Skills, Knowledge & Expertise
Education:
· Degree-level qualification in Business, Engineering, Computer Science, Information Technology, or a related discipline is desirable but not essential.
Qualifications:
· A recognised project management qualification such as PMI, AgilePM or Prince 2 is desirable but not essential.
· Formal technical qualifications are not required; however, a strong understanding of software delivery and technical project environments is essential.
REQUIRED SKILLS AND COMPETENCIES
Essential
· Proven experience managing complex, customer-facing technical projects in a software, technology, or systems integration environment.
· Strong understanding of the Software Development Lifecycle (SDLC), release management, and change control processes.
· Experience coordinating software development, integration, testing, and deployment activities.
· Ability to understand high-level software architectures, system interfaces, integration dependencies, and technical risks.
· Strong requirements gathering and stakeholder management capabilities.
· Excellent risk, issue, and dependency management skills.
· Strong problem-solving and decision-making abilities, particularly in fast-paced delivery environments.
· Excellent communication, presentation, and facilitation skills.
· Ability to influence stakeholders and drive outcomes without direct line management authority.
· Experience using project management and planning tools such as Microsoft Project, Smartsheet, Jira, or similar.
· Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.
· Ability to manage multiple projects and competing priorities simultaneously.
Desirable
· Experience working with banking, retail, payments, or cash management/ATM solutions.
· Familiarity with Agile, Waterfall, and hybrid project delivery methodologies.
· Experience managing third-party vendors and global delivery teams.
· Understanding of IT service management and operational support processes.
Job Benefits
- 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection scheme
- Employee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discounts
- Free office parking
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Skills Required
- Proven experience managing complex, customer-facing technical projects in software, technology, or systems integration environments
- Strong understanding of the Software Development Lifecycle (SDLC), release management, and change control processes
- Experience coordinating software development, system integration, testing, deployment, and release activities
- Ability to understand high-level software architectures, system interfaces, integration dependencies, and technical risks
- Strong requirements gathering, stakeholder management, and facilitation skills
- Excellent risk, issue, and dependency management skills, plus problem-solving and decision-making abilities
- Experience leading deployment and rollout of hardware and software solutions (including coordination with third-party suppliers)
- Experience using project management and planning tools such as Microsoft Project, Smartsheet, Jira or similar
- Advanced proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook
- Ability to manage multiple projects and competing priorities simultaneously
- Degree-level qualification in Business, Engineering, Computer Science, Information Technology or related discipline
- Recognised project management qualification such as PMI, AgilePM or PRINCE2
- Experience working with banking, retail, payments, or cash management/ATM solutions
- Familiarity with Agile, Waterfall, and hybrid project delivery methodologies
- Experience managing third-party vendors and global delivery teams
- Understanding of IT service management and operational support processes
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The Company
What We Do
Glory Global Solutions is a pioneer in developing and manufacturing cash handling machines and systems, providing integrated cash-transaction solutions that automate cash processes for retailers, financial institutions, and gaming operations.
