Nature and aim of the position
The holder of this position is managing Issuing Solutions integration projects with external partners from the execution phase to the rollout of the developed and certified solutions.
Scope of these projects is the integration of Tax Free Shopping (TFS) functionalities into merchant solutions (terminals, POS systems) within the EU area.
The candidate must have a strong service ethic & good communication skill, as the role is client-facing dealing directly with external client/partners.
This position report directly to the IT Director Italy and is based in Gallarate.
Position could requires travelling.
Main duties and responsibilities
- Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
- Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services
- Support the definition, the implementation and the governance of an efficient Partner Integration project process
- Support the Commercial Organization and the Partner Manager with technical and process consultancy
- Ensure that the implemented Issuing Solutions are anchored correctly in the GB organization
- To maintain the Country Requirement updated.
- Technical pre-sales
- To provide 2nd lev support to the local FS teams.
- Regular review meetings with Partner Manager
Relates and cooperates mainly with
- Line manager
- Technology, Product, Commercial teams
- Partner Manager
Background and Education
- Experience in managing technical projects with external stakeholders
- IT educational background
- Experience in working with virtual and distributed teams
- Customer consulting services
- Independent and self-motivating personality
- Italian native language.
- English language
- Working knowledge within the retail industry preferred
Specific skills and knowledge
- Solid understanding of Point-of-sale related technology and transactional systems
- Ability to communicate with external partners in an efficient and structured way
- Accuracy, ability to analyse situations fast and to identify the correct measures
- Customer oriented approach
- Willingness to enter in technical details
- Structured and flexible at the same time in managing difficult and challenging situations
- Commitment and dedication to work
- Perseverance in reaching goals
- Good knowledge of project management processes and tools
- Excellent communication and team skills, ability to present ideas clearly and concisely
- Excellent organizational, decision making and problem-solving skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
