Job Title: Project & Relationship Manager
Location: NYC (Headquarters) - on-site
Salary Range: $110K- $160K, depending on work experience
About Us:
Scope Labs builds products for startups and modernizes systems for enterprises. As a preferred Cognition partner, we pair our engineers with Devin, their AI software engineer, to move at a speed traditional teams can't match. Scope is a team of founders consisting of experienced product managers, designers, and developers. Our expertise lies in challenging fundamental assumptions, dissecting legacy behaviors, simplifying intricate processes, and delivering experiences that leave a lasting impact. We are a small, but driven team and are looking to expand!
Job Summary:
We're looking for a high-performing Technical Project Manager with strong project management skills—someone who blends emotional intelligence, sharp organization, and technical fluency to lead client relationships end-to-end. You'll actively listen, own client issues, manage delivery timelines, and keep stakeholders aligned.
This role is perfect for someone who thrives in fast-paced, high-accountability environments and brings both structure and warmth to every client touchpoint.
Key Responsibilities:
Serve as the primary point of contact for client accounts—owning relationships, managing expectations, and proactively identifying needs.
Translate complex technical concepts into clear, actionable business value for stakeholders at all levels.
Lead project delivery from kickoff to completion: track timelines, manage deliverables, send timely updates, and ensure nothing falls through the cracks.
Actively problem-solve client issues—dig into root causes, identify workarounds, and escalate only when deep technical input is truly needed.
Manage competing priorities across multiple accounts while maintaining a calm, solutions-focused presence under pressure.
Facilitate regular client meetings, retrospectives, and check-ins to foster trust, gather feedback, and adapt delivery plans as needed.
Maintain clear, detailed documentation of client conversations, action items, and evolving requirements.
Collaborate cross-functionally with product, engineering, and design teams—serving as a filter and force multiplier for internal team productivity.
Protect internal bandwidth by managing client needs diplomatically and de-escalating where necessary.
Required Skills & Qualifications:
5+ years of client-facing experience in relationship management, account leadership, or project delivery roles—preferably with experience managing “challenging” or high-stakes relationships.
Strong communication and emotional intelligence—able to actively listen, read between the lines, empathize with client frustrations, and adapt tone/style mid-conversation.
Naturally builds trust through relationship-building behaviors: consistent follow-through, transparency about deliverables, and a genuine interest in client success.
Proactive problem solver—takes initiative to research and resolve without defaulting to escalation.
Highly organized and detail-oriented—keeps commitments visible, tracks action items obsessively, and ensures nothing gets lost.
Composed under pressure—navigates escalations calmly, doesn’t take client feedback personally, and keeps discussions solutions-focused.
Comfortable with confrontation—can professionally push back, ask tough questions, and set boundaries with clients when needed.
Strong written communication skills—able to craft detailed Slack messages, meeting notes, and client updates clearly and quickly.
Background in B2B/B2C software or tech-adjacent services—able to understand development cycles, constraints, and stakeholder dynamics. Ideally brings some technical fluency.
Previous startup or agency experience—understands pace, urgency, and shifting priorities.
Project management mindset—run your own timelines, own deliverables, and drive clarity with or without formal tools.
Protective team player—instinctively shields internal teams from unnecessary client chaos while keeping clients satisfied.
Nice-to-Haves:
Familiarity with project management tools (e.g. Asana, Trello, Notion, Jira).
Experience working in cross-functional teams including product, design, and engineering.
Previous experience in client strategy or customer success roles at a high-growth company.
Compensation & Benefits:
Competitive base salary + discretionary performance-based incentives
Comprehensive health, dental, and vision insurance
Paid time off, holidays, and parental leave
Please note, this is a contract to hire position
About Us:
Scope Labs builds products for startups and modernizes systems for enterprises. As a preferred Cognition partner, we pair our engineers with Devin, their AI software engineer, to move at a speed traditional teams can't match. Scope is a team of founders consisting of experienced product managers, designers, and developers. Our expertise lies in challenging fundamental assumptions, dissecting legacy behaviors, simplifying intricate processes, and delivering experiences that leave a lasting impact. We are a small, but driven team and are looking to expand!
Equal Opportunity Employer
At Scope we take pride in our best asset, our people! We focus on ensuring that our culture makes life better for the team!
Scope Labs is an equal opportunity employer and is committed to diversity in its workforce. We actively encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We believe that a diverse and inclusive workplace fosters innovation and creativity, and we welcome candidates who share our values of respect, collaboration, and excellence.
To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
To confirm you've read this far, please include the word "lighthouse" as the first word of your cover letter or application answer.
Skills Required
- 5+ years of client-facing experience in relationship management, account leadership, or project delivery roles
- Strong communication and emotional intelligence
- Relationship-building skills, including consistent follow-through, transparency, and client focus
- Proactive problem-solving and independent research skills
- Highly organized and detail-oriented approach
- Ability to remain composed under pressure and manage escalations calmly
- Ability to professionally confront issues, push back, ask tough questions, and set client boundaries
- Strong written communication skills for Slack messages, meeting notes, and client updates
- Background in B2B or B2C software or tech-adjacent services
- Technical fluency and understanding of development cycles, constraints, and stakeholder dynamics
- Previous startup or agency experience
- Project management mindset with ownership of timelines, deliverables, and clarity
- Ability to protect internal teams while maintaining client satisfaction
- Familiarity with project management tools such as Asana, Trello, Notion, or Jira
- Experience working cross-functionally with product, design, and engineering teams
- Previous client strategy or customer success experience at a high-growth company
Scope Labs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scope Labs and has not been reviewed or approved by Scope Labs.
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Fair & Transparent Compensation — Pay is positioned as competitive, with publicly posted salary bands for key roles that align with strong tech‑market levels. Feedback suggests compensation ranges and clarity on bands signal an intent to pay at market with visible benchmarks.
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Equity Value & Accessibility — Equity is described as meaningful and paired with market‑rate salaries. Feedback suggests this signals accessible ownership opportunities alongside cash pay.
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Retirement Support — A 401(k) with employer match is explicitly advertised. Feedback suggests this adds long‑term financial support beyond base pay.
Scope Labs Insights
What We Do
We Build Systems That Build Software. As a preferred Cognition partner, we build the systems, governance, and team that makes Devin, their AI software engineer, work well inside your org. We help startups go from zero to one, and run embedded engineering for companies who want custom software without an engineering org. We also run enablement programs powered by Devin, whether that means training your current team to own these systems, or helping you hire and build an engineering org from scratch, so you end up with the skillset and structure for the long run. We're vertical agnostic. We work across industries.
Why Work With Us
We're currently a small team passionate about developing the next generation of digital products. Our founding team has spent time building, designing, and scaling products at places like Google, Tesla, Palantir, Peloton, Scale AI, MIT, Yale, Columbia, Y Combinator, and more.
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