Technical Project Manager – Integrations

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

As a TPM, Integrations You will play a key role in driving complex integrations projects that require technical expertise and strategic coordination. You will work closely with business, engineering, and IT teams to gather requirements, manage project timelines, and address potential risks. From creating detailed plans to ensuring smooth execution, you will bridge the gap between technical teams and stakeholders.

Responsibilities:

• SPOC for Integrations workstream and manage stakeholders at all levels.
• Lead the discovery process to gather integration requirements by collaborating closely with business and IT stakeholders.
• Prepare thorough project documentation, such as kickoff presentations, detailed project schedules/plans, UAT documentation, project trackers, and more.
• Develop comprehensive technical design documents, including both high-level architecture and detailed workflows for integration processes.
• Design, develop, and test API collections using tools like Postman to facilitate efficient and reliable integrations.
• Translate requirements into actionable tasks, establishing clear dependencies, timelines, and deliverables.
• Identify and manage the risks and scope changes by evaluating end-to-end business/IT scenarios and their impact.
• Build and configure connectors to enable seamless data transfer and workflow automation across systems.
• Write or update Groovy scripts to enhance request and response adaptors as needed.
• Unit testing end to end integration solution before handing it to the client and internal Stakeholders
• Actively participate in the UAT with customer
• Act as a L1 support and share the analysis for any given problem statement – e.g. Analyzing API logs to diagnose and resolve connectivity or performance issues effectively.
• Collaborate with product teams by providing continuous feed from the field experience to modify and enhance the integrations product
• Ensure the timely delivery of integration deliverables, accompanied by detailed handover documentation for smooth transitions to success teams

Qualifications

• Bachelors / master's degree in engineering / related field or its equivalent.
• 5+ years of technical Project management experience with demonstrated understanding of
• Project Management processes and tools.
• 3+ years of experience working directly with engineering teams.
• Basic understanding of REST and SOAP APIs, webhooks, and integration concepts.
• Familiarity with VPN setup, SSL/HTTPS configurations, and certificate management.
• Knowledge of scripting languages like Shell or Groovy.
• Understanding of networking concepts, including OSI layers.
• Experience with MongoDB, Elasticsearch, Kibana, and SQL databases.
• Hands-on experience with API testing tools like Postman

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

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