Technical Project Manager, Customer Success

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. As a Technical Project Manager, you will partner closely with internal teams to help bridge business and technology, helping customers realize the art of the possible with cutting-edge Conversational AI. Your job is to serve as the voice of the customer and do whatever it takes to assure they achieve their desired business outcomes with high satisfaction. You’ll be expected to be resourceful, a selfless team player, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbounded growth opportunities.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH).

Responsibilities:

• Own and collaborate on onboarding projects and different customer initiatives from initiation to production
• Report on the status of projects internally and externally.
• Create and run cross-functional processes including: Project planning, Timeline & task tracking, resource assignment, change management, and Issue & Risk management.
• Build trusted relationships with external partners as well as internal product and engineering teams that you’ll work with directly
• Develop a deep understanding of our products, our technologies, and our partners, and use that knowledge to power your cross-functional work.
• Make sure we don't drop the ball on any projects, initiatives, or commitments.
• Identify process gaps in how we operate as an organization, and work with leadership to course-correct & streamline our internal delivery processes

Basic Qualifications:

• At least 5 years’ professional experience in Project Management in Customer facing roles.
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment.
• Extreme follow-through ability. You set the bar on ensuring things don't get dropped.
• Willingness to get in the weeds and make things happen.
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment.
• Strong cross-functional and creative collaboration skills, and willingness to act as project contributor, problem solve with stakeholders to address business problems, and go beyond task and status management.
• Self-awareness and a desire to continually improve.
• Bachelor’s or higher degree in computer science, engineering, or related technical field

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.