Technical Project Manager - Customer Pilot Operations

Brain Corp is a San Diego, California, USA-based AI company creating transformative core technology for the robotics industry. Our purpose is to create autonomous technology that helps the real world work better. Brain's robotic and AI solutions help retailers ensure that the right product is on the right shelf at the right price, in a clean environment. Through the BrainOS® Robotics Platform, which powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial public spaces, Brain Corp delivers insightful and efficient automated solutions in both commercial floor cleaning and inventory management, empowering organizations and their employees to achieve more. Brain Corp currently powers more than 30,000 AMRs, representing the largest fleet of its kind in the world. Brain Corp is funded by the SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures.

Position Summary:

The Technical Project Manager - Customer Pilot Operations focuses on Customer Pilot Operations Support, Tooling & Product Optimization, and Scaling Fleet Support, acting as a key liaison between Customer Operations, Product, Engineering, and Sales teams.

The ideal candidate will leverage a strong blend of technical expertise, operational insights, and process-driven problem-solving to enhance the performance of Brain’s autonomous robotic platform.  This role is responsible for troubleshooting issues, optimizing support workflows, and ensuring a smooth transition from Sense pilot programs to scaled fleet operations. This position is critical in troubleshooting issues, improving operational processes, and driving continuous enhancements that support both internal teams and customer success.

Essential Job Functions:

• Manage a team responsible for planning and executing Sense pilot projects, including defining scope, timelines, and resource needs within the Customer Operations org  
• Act as a primary point of contact for cross-functional teams, ensuring clear communication and quick issue resolution  
• Collaborate with Engineering and Product teams to improve scalability, address challenges, and improve customer product offerings  
• Work with data teams to set performance requirements, analyze trends, and apply insights to improve operations   
• Monitor pilot performance, identify issues early, and work with Engineering to resolve technical problems
• Develop and manage issue tracking using tools like Jira and Service Cloud, ensuring timely resolution and trend analysis  
• Lead the testing, feedback collection, and rollout of new tools and features to improve operational efficiency 
• Define success metrics and create reports to track pilot performance and readiness for full-scale deployment 
• Document and standardize workflows to improve support, monitoring, and troubleshooting processes
• Lead the handoff of pilot support from Engineering to Customer Operations, including training and documentation updates
• Manage and support team members by setting clear performance metrics, fostering accountability, and promoting professional growth. Actively participate in recruitment, onboarding, and approving timesheets to ensure accuracy and team efficiency

Education and/or Work Experience Requirements: 

• Bachelor’s degree in a relevant field  
• 3+ years of experience in robotics, process development, or technical project management 
• Proven project management experience leading high impact projects
• Previous experience managing and leading teams
• Strong problem-solving skills with the ability to troubleshoot, debug, and resolve hardware/software integration issues
• Strong data analysis skills with tools such as SQL, PowerBI, Grafana, and Tableau
• Highly reliable, adaptable, and self-motivated, with strong  attention to detail

Required Knowledge, Skills, Abilities, and Other Characteristics: 

• Strong problem-solving and critical thinking skills to develop solutions for complex robotics challenges
• Ability to analyze  technical ambiguity and provide clear, data-driven recommendations
• Familiarity with data visualization tools such as Power BI, Grafana, Looker, Tableau
• Experience with ticketing and  documentation platforms, including Jira, Confluence, Service Cloud or Zendesk.
• Excellent verbal and written skills, with the ability to convey technical concepts clearly and concisely
• Strong organizational skills with the ability to manage multiple requests simultaneously and prioritize effectively 

Things that make a difference:

• Bachelor’s degree in Engineering, Robotics, Computer Science, or related technical field.
• Experience with cloud platforms and data processing, particularly Google Cloud Platform (BigQuery, Cloud Storage)
• Proficiency in programming languages such as Python and C++ in a Linux environment
• Knowledge of SQL for data querying and analysis
• Experience with automation tooling and process improvement initiatives
• Previous experience working within or in close collaboration with a Product team

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; use of hands to finger and grasp; talk and hear at normal room levels; visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures; push or pull up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate. Employees are exposed to the typical office environment with computers, printers and telephones.

Salary Range:

The anticipated salary range for candidates who will work in San Diego, California is $91,928 to $118,965. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Brain Corp is a multi-state employer and this salary range may not reflect positions that work in other states.

In addition to base pay, our competitive total rewards package consists of:

• A discretionary annual target bonus
• Stock options
• 401(k) plan with match (no waiting period and immediate vesting)
• Comprehensive suite of insurance benefits for employees (and their families) to include a variety of medical plan options (including an HSA with employer contribution), dental, vision, life and disability insurance, Employee Assistance Program (EAP), Legal/Identity support plans, pet insurance.
• Access to Flexible Spending Accounts (Medical and Dependent Care)
• Generous paid time off including flexible vacation, Paid Sick Leave, time off for volunteering in the community, 10 paid company holidays, and a winter company shutdown

Additional Perks include:

• Daily on-site lunch available in the San Diego office 
• On-campus gym including pool and tennis courts in the San Diego office 
• Opportunities to connect with colleagues including monthly game nights, hikes, wellness challenges, and community events 
• Internal continuous learning events 
• Opportunities to share your own interests and hobbies with the Company