Technical Project Manager (Broadcast)

Job Overview:

Hudson MX is a well-funded enterprise software company serving the world's leading media agencies and advertisers. We are innovating an industry that is hungry for change, with the largest media agencies in the world already using our tools to enhance their media buying workflow. As we’ve grown to a global team of 350+, we are seeing rapid industry-wide adoption of our solutions. To build on our market success and add the most innovative and valuable features to our platform, we’re adding key individuals to our team. We hire for awesome. Join us!

Role Overview:

The Technical Project Manager is responsible for the quality of the implementation of the MX Platform to the client for their respective work streams. Supported by the Business Analyst, Solutions Consultant, and Program Lead, this is a client-centric role that requires extensive product knowledge. This role will provide outstanding customer experience through product knowledge, industry knowledge, organization, empathy, and critical thinking.

Key Responsibilities:

• The Technical Project Manager owns and manages the configuration activities required to implement the Workstreams which they support.
• Leads and Fulfills System Integration Testing for configuration and any client specific features.
• Supports UAT, SIT, End to End Testing and prepares the client for the UAT & End to End phases of the engagement, leading Office Hours and re-testing defects. 
• Help develop and drive Workstream Project Timelines forward and a key player in piecing together how their Workstream Project aligns with the overall goals of the Program
• Supports the Solutions Consultants (Workstream Leads) with the workstream configuration & Gap Analysis.
• Owns the implementation, configuration, testing (both internal and external testing efforts) and roll out of their specialist area for their Clients (i.e. Local media types rollout)
• Closely working with the Product Owners to influence the product roadmap, and support client customization requirements.
• Support the client’s understanding of the HMX product offerings and identify where requests become business process changes rather than product enhancements.
• Have a deep understanding of both clients needs and our offerings to provide an informed and consultative direction in how the Workstream Project Evolves.
• Have an appreciation of our competitor products and approaches.
• Identify and Define where internal needs for process improvements are needed
• Perform other duties as assigned to meet the requirements of our business or our customers.

Skills and Competencies:

• Excellent interpersonal skills and written/verbal communication skills
• Excellent customer service orientation, balancing customer and company priorities
• Excellent organizational, attention to detail and time management skills
• Ability to quickly capture and effectively summarize information from customers
• Excellent Prioritization skills
• Critical thinking skills in applying prioritization to problem tickets in a triage support environment and the ability to effectively delegate to execute in time sensitive situations
• Ability to synthesize and author customer-facing articles.
• Ability to manage conflict and work effectively with customers in high-pressure situations
• Desire to lead Direct Reports and Peers in a collaborative and supportive environment
• Results-driven and personally accountable
• Practice empathy and patience with clients

Qualifications:

• Bachelor’s degree in business, technology, or communications.
• Experience with Zendesk, JIRA, or other cloud-based support ops system
• Customer Service and Soft Skills training
• Project Management, Business Analyst, or Testing Experience 

Preferred Experience:

• At least 2 years of experience in the media industry. Media Buying workflow or Media Finance knowledge/experience a plus.
• At least 2 years experience of client facing roles and/or internal client requirements and gap analysis
• At least 2 years in a heavy Testing, Project Management, Implementation Lead, Project Coordinator or Cross Functional Role
• SASS experience desirable

Travel Expectation:

• This job can result in 15% - 30% Travel to On-Site Client Visits

Compensation/Benefits:

• Salary range: $70k-$100k based on experience and location
• Company-paid healthcare coverage (99%) - medical, vision, dental - for individuals & their families
• Unlimited PTO and flexible work-from-home policies
• Generous paid parental leave and 401K 
• Company-paid commuting benefits
• Challenging work designed to leverage, and rapidly expand, your skill set

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.