The Role
Supports third-party healthcare applications by coordinating vulnerability remediation, patching, upgrades, testing, change management, product lifecycle activities, risk remediation, and application performance. Provides product support under ITSM and ITIL processes, develops technical documentation and user aids, collaborates with vendors and technical stakeholders, and contributes to performance improvement and AI-enabled workflow initiatives.
Summary Generated by Built In
Requisition Number: 2382486
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
Preferred Qualification:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Supports security vulnerability remediation planning and security enhancement requirements related to 3rd party vendor products, collaborating with vendors, technical teams and stakeholders to execute on requirements
- Assist with product patching/upgrades
- Contribute to product tech requirements and product lifecycle discovery
- Documents application change management
- Familiar with industry standard requirements related to data, security, and compliance in an ASC setting
- Ensure optimal performance of applications
- Provide product support according to defined support models, following identified process and workflows related to Issue, Request and Change Management
- Assist with development, review and execution of application test plans as it relates to change management
- Understanding of vendor support models and Master Service Agreement as it relates to SCA for 3rd party vendor products and interfaces
- Assist with remediation of product risk assessments and audit review findings
- Application of ITSM/ITIL standards to deliver consistent practices to achieve service excellence
- Collaborate and Support IT performance improvement initiatives
- Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Computer Science, IT, Business, or other related field, or Business or other related field
- 5+ years of experience supporting 3rd party vendor applications or implementation of 3rd party vendor solutions in a healthcare environment
- 5+ years developing support documentation, Knowledge articles, and end user job aids
- Experience collaborating with stakeholders, vendors, leaders and other technical teams to address product technical issues
- Experience using ITSM Tools (i.e., ServiceNow) and ITIL processes
- Driven to understand and learn innovative technologies
- Proven exceptional time management and organizational skills, with the ability to manage multiple efforts concurrently
- Proven collaborative approach with the ability to work on a team or independently
- Proven solid written and verbal communication skills
- Demonstrates critical thinking and problem solving
Preferred Qualification:
- Experience in Healthcare IT supporting 3rd party product/technology solutions
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field
- 5+ years of experience supporting third-party vendor applications or implementing third-party vendor solutions in a healthcare environment
- 5+ years of experience developing support documentation, knowledge articles, and end-user job aids
- Experience collaborating with stakeholders, vendors, leaders, and technical teams to resolve product technical issues
- Experience using ITSM tools such as ServiceNow and applying ITIL processes
- Ability and willingness to learn innovative technologies
- Exceptional time management and organizational skills, including the ability to manage multiple efforts concurrently
- Collaborative approach with the ability to work independently or as part of a team
- Strong written and verbal communication skills
- Critical thinking and problem-solving skills
- Experience in Healthcare IT supporting third-party product or technology solutions
Optum Compensation & Benefits Highlights
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Healthcare Strength — Official materials highlight copay and HSA medical plan choices with in‑network preventive care at 100%, prescription coverage, and low/no‑cost virtual visits, plus company HSA contributions. Dental preventive services are 100% in network, and mental health resources include an EAP and premium Calm access.
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Parental & Family Support — Programs include six weeks paid parental leave, up to two weeks paid caregiver leave, and Bright Horizons back‑up care with enhanced family supports. Adoption assistance up to $10,000 for full‑time employees reinforces family‑oriented benefits.
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Equity Value & Accessibility — Financial benefits include an Employee Stock Purchase Plan at a 10% discount, expanding access to equity ownership.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
