Technical Project and Analysis Intern

Summer 2025 Internship: This position is located at our Frisco, TX site location. Program dates are May 19 – August 15, 2025.

The Technical Project & Analysis Intern will support the Customer Success Team by assisting in project execution, tracking technical tasks, and ensuring follow-ups on key items such as bugs, issues, and ongoing projects. This role is a hybrid between technical analysis and project management, requiring a detail-oriented individual who can handle multiple tasks, organize project workflows, and collaborate with different teams to ensure timely completion of assignments.

The ideal candidate should have strong analytical skills, a technical background, and project coordination abilities. They will work closely with the Director of Customer Success, Customer Success Managers (CSMs), and technical teams to improve project efficiency and execution.

Responsibilities:  

• Project & Task Tracking: Ensure all assigned tasks, bugs, and technical issues are followed up on and completed.
• Project Management Support: Assist in managing scope, risks, and tracking project progress.
• Data Collection & Analysis: Gather, analyze, and interpret data related to technical project execution.
• Documentation & Reporting: Prepare reports, dashboards, and status updates for ongoing initiatives.
• Customer Issue Management: Capture customer defects/issues, ensure proper follow-up, and track resolutions.
• Process Improvement: Organize documentation, maintain Team sites, and enhance tracking methodologies.
• Technical Support & Testing: Participate in the testing of Retail IT systems and assist in troubleshooting technical challenges.
• Collaboration: Work with multiple teams, including Product, Engineering, and Development, to streamline technical and project-related activities.

Areas of Expertise & Special Skills:

• Education: Must currently be enrolled in a Bachelor’s degree program in Computer Science, Information Technology, Data Science, Business, or a related field.
• Technical Aptitude: Ability to understand and work with technical concepts, tools, and processes.
• Analytical Thinking: Strong problem-solving skills and data analysis experience.
• Project Management Skills: Tracking tasks, ensuring follow-ups, and managing project workflows.
• Communication & Collaboration: Strong written and verbal communication skills to interact with stakeholders effectively.
• Proficiency in Tools: MS Excel, PowerPoint, Word
• Preferred tool: Smartsheet, MS Project, JIRA
• Additional tools: Tableau, Power BI
• Self-motivated & Detail-Oriented: Ability to work independently in a fast-paced environment while maintaining attention to detail.

Preferred Qualifications:

• Experience with Retail IT, AI-based devices, and SaaS solutions.
• Familiarity with bug-tracking systems and software testing methodologies.
• Understanding of data visualization tools for reporting purposes.

About the Company:  

Toshiba Global Commerce Solutions, Inc., is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.   

EEO:  

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Individuals who need reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.