Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
You will own the execution of enterprise pharmaceutical client implementations end-to-end. To ensure successful project delivery, you will hold internal and external stakeholders accountable, protect scope with conviction, and project confidence to client teams even when things are hard.
You will join a high-performing Client Solutions team with a strong track record and a clear standard of excellence. We do meaningful work supporting patients with rare and serious diseases, in a collaborative environment where strong operators are recognized and given room to grow.
What You'll Do- Own day-to-day project management across multiple concurrent enterprise implementations, from kickoff through go-live and post-live stabilization
- Confirm progress with internal teams (Customer Engineers, Product, Client Engagement) directly: verify true status, dig in to understand true progress, surface blockers early, and escalate when needed
- Lead client-facing meetings, send clear and structured updates, and build trusted relationships with platform champions and executive stakeholders
- Recognize dependencies, flag deviations early, and drive forward creative solutions when the path forward isn’t obvious. Provide pushback in a way that preserves the relationship and keeps the project on track.
- Develop hands-on expertise in the Courier Health platform — configuring workflows, profiles, and custom attributes, and partnering with Customer Engineers on data mapping and technical specs
- Document implementation decisions, configurations, and requirements thoroughly, and contribute to internal playbooks and templates that make the whole team better
- 2–4 years of experience in implementation, technical project management, or client-facing SaaS, ideally in a complex, multi-stakeholder environment
- A track record of confirming progress, not just chasing it; you know what done actually looks like
- Comfortable presenting to and managing senior client stakeholders
- Strong written communication — your updates, recaps, and trackers are clear, structured, and trusted
- Technical aptitude: you're not an engineer, but you can understand data models, system configurations, and how platforms work under the hood
- Experience navigating and holding delivery boundaries. You know how to say no in a way that preserves the relationship and centers the success of the project
- Healthcare, life sciences, or specialty pharma experience is a plus; genuine curiosity about the space is a must
- Proficiency with project management tools and JIRA; experience with Smartsheet, Notion, or similar platforms is a bonus
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Catered lunch on Fridays
- Wellness stipend
- Great Place to Work Certified
The annual salary range for the target level for this role is $95,000 - $120,000 + equity + benefits, including medical, dental, and vision. This role is eligible for performance-based variable compensation.
Courier Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Courier Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Courier Health and has not been reviewed or approved by Courier Health.
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Healthcare Strength — Pay and total rewards are framed as strong through medical, dental, and vision coverage that is described as fully employer-paid for employees on baseline plans. Multiple plan options, along with mentions of FSA/HSA availability, reinforce breadth in healthcare design.
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Retirement Support — Retirement benefits are positioned as supportive via a 401(k) program with an employer match that is specified in some places as up to a particular percentage. Equity is repeatedly included alongside retirement as part of the overall financial package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through a healthy living or wellness/fitness stipend and everyday office perks such as meals and snacks. Additional lifestyle supports like commuter benefits and company offsites are presented as part of the broader rewards offering.
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What We Do
Courier Health is on a mission to redefine how life sciences companies engage & support patients. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on our company, and the healthcare industry at large.
Why Work With Us
We're on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with rare and chronic diseases are supported. We're a growing team that works hard but emphasizes the celebration of milestones. We believe in hiring kind, talented individuals and giving them room to grow.
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