The Role
The Technical Program Manager bridges Pharos with OEM partners, ensuring seamless platform integration, resolving technical issues, and guiding product stability through proactive risk management.
Summary Generated by Built In
Pharos is seeking a senior Technical Program Manager who brings deep technical fluency, engineering-level credibility, and a strong ownership mindset to our most critical platform integrations. This role is central to Pharos’ ability to operate reliably within complex OEM ecosystems and requires sustained, trust-based technical relationships with global printer manufacturers.
The TPM serves as the primary technical interface between Pharos and OEM partners including HP, Ricoh, Konica Minolta, Xerox, Lexmark, Toshiba, and Canon. This role ensures Pharos maintains early visibility into platform and firmware changes, clear escalation paths when integrations break, and accurate translation of vendor-driven changes into actionable guidance for Product, Engineering, and Support.
This is a hands-on, high-impact role for someone who is comfortable debugging real systems, navigating ambiguity, and owning outcomes that directly affect product stability and customer experience.
Location: Remote. Must reside in and be authorized to work in the United States. Easy access to Rochester, NY or Boise, ID preferred. Up to 20% travel.
Compensation: $150,000 to $160,000 base salary plus bonus
Application deadline: Applications will be accepted through February 18, 2026.
Required Skills & Experience
What Drives Success in This Role
Benefits
We provide a competitive and comprehensive benefits package that includes medical, dental, and vision plans, company paid life insurance, and a 401(k) program to support your long-term financial wellbeing. Our time off programs and flexible culture are designed to promote a meaningful work life balance. You will be part of a team that invests in people, values open communication, and builds a strong and positive workplace culture.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The TPM serves as the primary technical interface between Pharos and OEM partners including HP, Ricoh, Konica Minolta, Xerox, Lexmark, Toshiba, and Canon. This role ensures Pharos maintains early visibility into platform and firmware changes, clear escalation paths when integrations break, and accurate translation of vendor-driven changes into actionable guidance for Product, Engineering, and Support.
This is a hands-on, high-impact role for someone who is comfortable debugging real systems, navigating ambiguity, and owning outcomes that directly affect product stability and customer experience.
Location: Remote. Must reside in and be authorized to work in the United States. Easy access to Rochester, NY or Boise, ID preferred. Up to 20% travel.
Compensation: $150,000 to $160,000 base salary plus bonus
Application deadline: Applications will be accepted through February 18, 2026.
Required Skills & Experience
- 5+ years of experience working in a Technical Program Manager, Technical Partner Manager, Partner Solutions Engineer or similar role.
- 6+ years of hands-on experience working with SDKs, APIs, firmware, embedded systems, or device platform integrations in complex, real-world environments.
- Demonstrated ability to read, analyze, and debug production code across multiple systems, driving root-cause analysis of complex and cross-cutting technical issues.
- Proven experience leading the identification and resolution of breaking platform changes, including assessing impact, coordinating mitigations, and guiding partners or internal teams through remediation.
- Excellent communication skills, with a track record of clearly translating complex technical concepts for both engineering and non-technical stakeholders, including external partners.
- Ability to operate autonomously in ambiguous environments, exercising sound technical judgment and taking ownership from problem definition through resolution.
- Pharos’ technical relationships with priority OEM partners, serving as the primary engineering-level point of contact and escalation path for production-impacting issues.
- Early visibility into OEM platform changes, including SDKs, APIs, firmware updates, and certification requirements, and clear translation of those changes into actionable guidance for internal teams.
- Root-cause analysis and resolution of integration failures or behavior changes across hardware and software systems, including firmware dependencies and device lifecycle considerations.
- Predictable OEM certification and testing workflows, using partner relationships to reduce friction, avoid last-minute surprises, and support reliable releases.
- Technical alignment across Engineering, Product, QA, Support, and business stakeholders, ensuring accurate communication, accountability, and timely execution.
- Proactive identification of integration risks and early warning signals, along with repeatable, cross-vendor approaches to mitigate impact.
What Drives Success in This Role
- Strong technical ownership and willingness to engage directly with real system behavior.
- Proactive, investigative mindset focused on preventing issues before they impact customers.
- Ability to build and sustain trust with OEM partners and internal engineering teams.
- Calm, structured execution in ambiguous, high-pressure situations.
- Relentless focus on clarity, predictability, and eliminating downstream surprises.
Benefits
We provide a competitive and comprehensive benefits package that includes medical, dental, and vision plans, company paid life insurance, and a 401(k) program to support your long-term financial wellbeing. Our time off programs and flexible culture are designed to promote a meaningful work life balance. You will be part of a team that invests in people, values open communication, and builds a strong and positive workplace culture.
We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Top Skills
APIs
Device Platform Integrations
Embedded Systems
Firmware
Sdks
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The Company
What We Do
We are a cloud services and technology company specializing in print management software and solutions. We work with many of the world's largest global brands in financial services & management consulting, healthcare, insurance, manufacturing, and higher education. We help these organizations make their printing more secure, cost-effective, user-friendly and sustainable. We can do the same for you
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