Technical Program Manager

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Now we just need you!
**Must be local and have the ability to be in the office at least three days per week.**
The Technical Program Manager (TPM) leads the execution of complex technical initiatives across multiple engineering teams. This role ensures alignment between technical execution and business objectives, manages dependencies, and drives delivery excellence across the product lifecycle.
Ability to rapidly build deep understanding of IDeaS products, technology, and architecture, and apply this knowledge to define and structure programs and projects-often in areas with no existing precedent or playbook. Must be comfortable navigating ambiguity, identifying gaps, and shaping new delivery frameworks that align with strategic goals and client needs.
May serve as a Project Manager in one or more Development or Product Management projects.
What you'll be doing...

• Program Leadership & Execution
  • Drive large-scale technical programs from concept through delivery.
  • Coordinate across multiple engineering, product, QA, and infrastructure teams.
  • Define program scope, goals, and deliverables that support business objectives.
  • Ensure deliverables, scope and milestone are reflected and updated in Jira or other relevant project management tools.
• Planning & Tracking
  • Develop detailed program plans, schedules, and resource allocations.
  • Track progress against milestones and KPIs; manage risks and issues.
  • Where appropriate track deliverables against client-facing billing and delivery milestones.
  • Report status updates to Development and Product leadership.
  • Communicates updates to client Program/ Project managers where appropriate.
  • Maintain transparency through dashboards, reports, and stakeholder updates.
• Cross-Functional Collaboration
  • Facilitate communication between Software Development/ Engineering, Technology, Product Management, and client-facing teams.
  • Comfortable recognizing when to and facilitating pulling team members together to align and plan solutions to roadblocks or cross-functional challenges arising.
  • Coordinate updates from each workstream lead and ensure workstream leads are tracking and reporting on progress.
  • Align technical efforts with product strategy and customer needs.
  • Lead cross-team syncs and technical reviews to ensure alignment.
• Technical Expertise
  • Understand system architecture, APIs, cloud infrastructure, and integration workflows.
  • Partner with Product Managers and Engineering leads to estimate work, define milestones, and manage technical dependencies.
  • Identify and mitigate technical risks early in the development cycle.
• Stakeholder Management
  • Communicate regularly with senior leadership on program status and escalations.
  • Manage expectations across internal and external stakeholders.
  • Ensure client visibility and alignment on delivery timelines and scope.
• Preferred Experience
  • SaaS, enterprise software, or platform development background.
  • Familiarity with distributed systems, microservices, and integration workflows.
  • Experience in client-facing delivery environments or technical onboarding.

What you'll bring to us...

• 5-10 years of experience in technical program or project management.
• Strong understanding of software development lifecycle (SDLC), agile methodologies, and both cloud-native and more traditional software as a service architectures.
• Proven ability to manage multiple complex programs simultaneously.
• Excellent communication, leadership, and stakeholder management skills.
• Experience with tools like Jira, Confluence, Smartsheet, or equivalent.
• Bachelor's degree in Computer Science, Engineering, or related field; PMP or Agile certification is a plus.

We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights .
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment.
IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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