interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
About the Role
We are hiring a Technical Program Manager (TPM) to lead high-visibility, cross-functional programs that cut across engineering, product, data, research, and implementation. You will work closely with PMs from Platform, Analytics, AI, Integrations, Strategic Initiatives, and Customer-Facing Product teams to drive clarity, accountability, and delivery for the company’s most complex, multi-team projects.
This is a deeply technical, coordination-intensive, and execution-critical role that ensures the company moves with speed, alignment, and discipline.
Key Responsibilities
Program Management & Delivery Coordination
- Drive end-to-end execution for key initiatives involving multiple product lines (e.g., AI-first platform rollouts, cross-product analytics upgrades, integration layer redesign).
- Work closely with the Head of Product and Engineering leadership to identify, staff, and drive forward early-stage or cross-pillar initiatives.
- Break down objectives into milestones, workstreams, dependencies, and delivery plans—aligning across PMs, TPMs, engineering leads, and GTM stakeholders.
Cross-Functional Communication & Alignment - Serve as the connective layer across engineering, product, and operations—ensuring decisions, blockers, and changes are surfaced and resolved quickly.
- Create clear, concise program updates for executive stakeholders and cross-org visibility.
- Technical Planning & Dependency Management
- Partner with engineering and product to scope integration efforts, system upgrades, data migrations, or infra scaling work that impact multiple teams.
- Own the technical program planning lifecycle: spec reviews, sequencing, estimation tracking, and resourcing.
- Execution Infrastructure & Delivery Excellence
- Improve internal program delivery through tooling, process improvements, risk tracking, and retrospectives.
- Champion and help evolve project operating rhythms (e.g., quarterly planning, sprint cadences, release readiness reviews).
- Strategic Program Support
- Work closely with the Head of Product and Engineering leadership to identify, staff, and drive forward early-stage or cross-pillar initiatives.
Help transition high-priority special projects from discovery into disciplined delivery, especially those born from Strategic Initiatives, Platform, or R&D efforts.
What Success Looks Like
In your first 6–12 months, you will:
- Coordinate and deliver multiple high-impact programs across the AI platform, analytics, integrations, and customer product teams.
- Create program clarity and cross-team accountability where ambiguity previously slowed progress.
- Elevate delivery predictability, quality, and velocity across the most critical horizontal initiatives.
Qualifications
Required
- At least 5 years of program management experience in high-growth B2B SaaS or AI-native environments
- Prior background in engineering or technical system delivery (minimum 2–3 years hands-on or formal CS degree)
- Demonstrated ability to drive multi-team technical initiatives to on-time, high-quality delivery
- Experience managing complex programs across product, infra, AI/ML, and customer-facing delivery teams
- Expert in program tooling, stakeholder communication, and agile delivery systems (Jira, Asana, OKRs, etc.)
Preferred
- Familiarity with AI/ML product delivery, including model evaluation, data pipelines, or agentic platforms
- Experience coordinating across platform, infrastructure, and customer implementation organizations
- Excellent written and verbal communication skills—clear, concise, and executive-caliber
Why You Should Join
- You will drive the execution engine behind interface.ai’s most critical bets.
- You’ll work across every product pillar—AI, analytics, integrations, platform—and help orchestrate real-world impact.
- You’ll build the connective processes that enable product teams to move fast without compromising quality, coordination, or visibility.
- You’ll operate with executive visibility and influence in a fast-scaling product-led organization.
Compensation
Compensation is expected to be between $160,000 - 190,000. Position has a bonus and Stock component. Exact compensation may vary based on skills and location.
Benefits
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave
- Development: Access to internal professional development resources.
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
Top Skills
What We Do
interface.ai is an AI leader specializing in Intelligent Virtual Assistants for the financial sector. By integrating its deep banking domain understanding with AI, interface.ai is transforming interactions between banks, credit unions, their customers, and employees, leading the charge into the era of Interactive Intelligence for Banking.
Unveiling interface.ai's New Product Suite Powered By Generative AI:
Discover Sphere for Customers - an industry-first, ChatGPT-like universal channel revolutionizing banking through intelligent guidance, innovative plugins, and personalized AI assistance.
Discover Sphere for Employees - an industry-first, ChatGPT-like universal channel that replaces 14-15 applications traditionally juggled by frontline staff, thereby enhancing frontline operations' efficiency by 10x.
Learn more: https://interface.ai/solutions/sphere-generative-ai-assistant-chatgpt-for-creditunions-and-banks
