Technical Program Manager
Scandit AMERICAS
Imagine the what. Build the how.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level.
Your opportunity
We seek a highly motivated and detail-oriented Technical Program Manager to join and strengthen our Enterprise Success team. Ideally based in Bentonville, AR, you will be responsible for the program management of one of our largest retail customers and report directly to the VP of Enterprise Success.
In this role, you will oversee and coordinate projects for a single existing client account. The ideal candidate will be responsible for strategic planning, execution, and successful delivery of initiatives that align with our clients and Scandit's objectives. This will include supporting our client in realizing specific KPIs by, e.g., driving adoption of Scandit’s patented, advanced capabilities within key client applications. This role, therefore, requires strong leadership, communication, and problem-solving skills to manage cross-functional teams and ensure client satisfaction.
To succeed in this role, you must have a natural passion for technology and previous experience working in a fast-growing and innovative tech company with a high degree of autonomy. You will actively engage with various internal and customer teams, play a key part in clarifying stakeholder needs and wants, and communicate these to influence Scandit’s product development.
- Develop and oversee program plans specific to the assigned client account, ensuring alignment with their goals and objectives.
- Monitor program performance, track key metrics & product usage, and report progress to both the client and senior management.
- Identify and mitigate risks, resolving issues proactively to ensure successful program execution.
- Own technical discovery and qualification for opportunities to increase customer adoption and utilization of Scandit’s products.
- Oversee technical projects, which might include SDK upgrades, coordination of support requests, the roll-out of new capabilities, and integrations into new applications.
- Identify and present to our client how our mobile data capture and augmented reality solutions can improve current business processes.
- Influence our product strategy by effectively communicating feedback from our client and work with the product teams to develop new product features.
- Support key partners working closely with our client with product and use-case expertise.
- Coordinate cross-functional teams and facilitate effective communication between internal teams and the client.
Who we look for
- You are a high-performing professional who has a strong technical background and can communicate complex concepts in a crisp and credible manner to a technical and non-technical audience.
- You excel in understanding customer business needs.
- 7-10 years of experience in presales, technical consulting, solutions, or engineering roles.
- Advanced written and verbal communication skills, including presentations and proposals for both business and technical audiences.
- Strong strategic thinking and analytic skills.
- A solid understanding of the mobile ecosystem and enterprise IT architecture is desirable.
- A degree in Computer Science, Engineering, or an equivalent field is preferred.
- Ideally based in Bentonville (AR), Dallas (TX), or willing to regularly travel (1-2 weeks per month).
The good stuff
Here are just some of the reasons why people choose to build their careers at Scandit:
- An attractive individual equity plan in a high-growth company
- Smart, people-first culture
- Flexible, office, hybrid, or home working
- Do good and give back with 2 impact days where you can give time to one of our trusted nonprofit partners
- Innovation hackathons
- Global team outings
- Festive/end-of-year all-company celebrations
- Your birthday off
- Learning and development opportunities
- Mentoring programs
- Top-notch tech pack to enable you to do your most productive work
- Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston, Singapore, and Tokyo
- As well as specific benefits related to the location you are joining
We are proud to be a “GREAT PLACE TO WORK” accredited in Switzerland, the UK, the USA, Poland, France, and Italy and “GREAT PLACE TO WORK FOR WELLBEING” in the UK
At Scandit, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applicants will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed.
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What We Do
Scandit supports its customers by providing actionable insights and automating end-to-end processes.
Our Smart Data Capture platform enables smart devices, such as smartphones, drones, digital eyewear and robots to interact with physical items by capturing data from barcodes, text, IDs and objects with unmatched speed, accuracy and intelligence. Scandit accurately scans up to 3x faster than dedicated scanners in challenging light or at angles, on damaged labels, across multiple codes, on any smart device.
We enable innovation that delivers significant cost savings, increases employee retention and customer loyalty. Scandit partners with customers at every step with trials, solution design, integration and customer success support included.
Specialties:
Image Recognition, Optical Character Recognition (OCR), Computer Vision, Transportation and Logistics, Healthcare, Barcode Scanning Software, Augmented Reality, Retail Software, Enterprise Software, Last Mile Solutions, BYOD Solutions, Digital Transformation and Machine Learning.
Visit scandit.com to learn why market leaders across retail, transport and logistics, healthcare and manufacturing like Instacart, Levi’s Strauss, Sephora, NHS and FedEx trust us.
We are hiring, take a look at our career opportunities - https://www.scandit.com/careers/
Why Work With Us
At Scandit, we pride ourselves on building amazing products that revolutionize our customers’ business processes. We are a highly collaborative company with talented, driven, and passionate people all across the globe. We strive to foster a sense of individuality, innovation and fun, and view that as the core of our dynamic culture.
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