Technical Program Manager

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Technical Program Manager

Technical Program Managers (TPMs) are responsible for Vetsource’s most challenging cross-team projects. TPMs are highly technical, organized, and deliver projects across ambiguous ownership lines. When Vetsource needs to update our platform to work with new infrastructure or implement new system-wide capabilities, TPMs lead the effort. TPMs are responsible for seeing programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.

As the Technical Program Manager, you will work closely with other teams such as engineering, product, business stakeholders and external partners to drive technical program delivery. You will lead coordination and planning for complex technical programs and initiatives. You will monitor risks and communicate program progress across stakeholders.

This is a full-time, remote position.

WHAT YOU’LL DO

• Lead end-to-end technical programs from inception to deployment.

• Clearly understand Vetsource system capabilities and APIs.

• Represent Vetsource with partners and advocate for partner success.

• Bridge gap between engineering and business stakeholders.

• Influence process improvements across multiple teams and functions, ensuring the approach is aligned with Vetsource’s culture.

• Help build program documentation and best practices.

• Define & remove obstacles that slow down or prevent programs from delivering.

• Establish credibility and rapport with senior technical and non-technical team members alike.

WHAT YOU BRING

• Bachelor’s Degree or equivalent experience in technical projects implementation.

• 5-7 years of experience in managing technical programs or equivalent roles, ideally at a SaaS company.

• Proven ability to deliver complex cross-functional technical programs.

• Thorough understanding of the software development lifecycle using agile methodologies.

• E-commerce, pharmaceutical and/or veterinary industry experience preferred.

#LI-Remote #LI-ML1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
   

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $95,172 - $118,000 (annualized)

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [email protected], or if you have general questions relating to this process. No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com