We are seeking a Technical Program Manager (Fulfillment) who will serve as the strategic linchpin between our frontline operations and our technology teams. In this role, your primary mission is to support and scale our fulfillment operations. You will partner directly with operations leaders, supply chain teams, finance, analytics, and frontline users to evaluate, design, and launch complex process improvements and integrations that enable our future-state growth.
Rather than just managing technical tasks, you will own the translation of operational realities into strategic execution—ensuring that every system update, workflow change, and new integration directly drives operational excellence, business continuity, and a seamless customer experience.
FCP Euro is a trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.
Operational Responsibilities & Impact
- Cross-Functional Alignment: Serve as the core communication bridge between operations, technology, analytics, finance, supply chain, and frontline users to align expectations, document business impacts, and drive organizational adoption.
- Process Architecture: Document current-state workflows and define highly scalable future-state processes. You will proactively identify operational gaps, handoffs, and controls to champion standardization and continuous improvement.
- Requirements Ownership: Partner with operations leaders and SMEs to gather, clarify, and document operational requirements, business rules, process controls, risks, and dependencies.
- Change Management & Readiness: Lead business readiness, cutover execution, hypercare, and post-implementation stabilization. You will ensure the business is prepared for change by creating SOPs, work instructions, decision logs, operational playbooks, and training materials.
- Business Testing & Validation: Develop and execute test scenarios, test scripts, validation plans, and User Acceptance Testing (UAT) support materials to guarantee that new features function flawlessly in a live fulfillment environment.
Technical Experience & System Requirements
To effectively bridge the gap between business and technology, you must possess a strong technical aptitude and a proven track record of supporting complex commerce architectures. You will use this technical foundation to convert operational needs into actionable technical specifications that delivery teams can execute without friction.
Core Experience
- Operational Tech Landscape: 7–10+ years of experience supporting complex technology environments as a technical program manager, functional consultant, product owner, or analyst. Deep familiarity with WMS (Warehouse Management Systems), ERP, OMS (Order Management Systems), ecommerce, fulfillment, distribution, or supply chain technology is required.
- Modern Architecture & Distributed Systems: Solid understanding of Cloud Data/Platform Engineering, Microservices architectures, and Distributed Systems to effectively map how data flows through highly integrated, scalable environments.
- Technical Translation: Proven ability to translate business rules, operational controls, and process requirements into clean, technical artifacts including functional specifications, user stories, configuration inputs, data flows, and clear acceptance criteria.
- Defect & Triage Support: Experience partnering directly with engineering teams to reproduce operational issues, support defect triage, validate technical resolutions, and ensure system integrations support ongoing business continuity.
- Development & Scripting Languages: Hands-on experience or strong familiarity with Ruby on Rails and/or Python for understanding application logic and data processing.
- Data & Analytics Competency: Strong proficiency in SQL, cloud data environments (e.g., Snowflake, AWS data services), and Data Science disciplines.
- Business Intelligence: Experience working with Tableau or other enterprise BI tools to investigate business problems, visualize data patterns, and establish target performance metrics.
Qualifications
- Experience supporting large-scale business transformation and system deployments from initial requirements gathering through to go-live support and stabilization.
- History of working cross-functionally in ecommerce and fulfillment environments to solve complex system problems and hit aggressive timelines tied to quantified success criteria.
- Strong change-management orientation with the ability to support user adoption and reinforce new ways of working with frontline users.
- Bachelor's degree preferred, ideally in engineering, supply chain, business systems, analytics, or a related discipline.
Benefits & Perks
- Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
- 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
- 401 (k) with Company deposit and match.
- Discounted prices on our catalog of European car parts!
Compensation:
This is an exempt role with a base salary of $130,000-$160,000, depending on experience, and a total compensation opportunity of $146,500-$180,300 annually.
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
Skills Required
- 7-10+ years supporting complex technology environments as a technical program manager, functional consultant, product owner, or analyst
- Deep familiarity with WMS, ERP, OMS, ecommerce, fulfillment, distribution, or supply chain technology
- Understand Cloud Data/Platform Engineering, Microservices architecture, and Distributed Systems
- Translate business rules and operational controls into technical artifacts (functional specs, user stories, configuration inputs, data flows, acceptance criteria)
- Develop and execute test scenarios, test scripts, validation plans, and support UAT in live fulfillment environments
- Partner with engineering for defect reproduction, triage support, and validation of technical resolutions
- Experience supporting large-scale business transformation and system deployments from requirements through go-live and stabilization
- History of working cross-functionally in ecommerce and fulfillment to solve complex system problems and meet aggressive timelines
- Strong change-management orientation to support user adoption, create SOPs, playbooks, training materials, and lead cutover/hypercare
- Bachelor's degree preferred (engineering, supply chain, business systems, analytics, or related)
- Hands-on experience or strong familiarity with Ruby on Rails and/or Python
- Proficiency in SQL and cloud data environments (e.g., Snowflake, AWS data services) and Data Science competency
- Experience with Tableau or other enterprise BI tools to visualize data and establish performance metrics
What We Do
FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer & friend Scott Drozd, we have grown to become a leading eCommerce provider of Genuine, Aftermarket, OEM, and Performance parts for European cars. Throughout our journey the company’s values have remained the same: sell only the highest quality replacement parts, provide unparalleled customer service, and offer the do it yourself enthusiast technical support to help fix and maintain their vehicles. Today, FCP Euro has grown to over $100 million in annual sales funded through the continuous reinvestments of its profits. On our website, we maintain a sharp focus on high-quality parts of all quality tiers. We’ve committed ourselves to building a culture of service, quality, and continuous improvement - because we know that if our employees care deeply about our products, it will be reflected in what our customers receive. In Milford, CT, our total of 100,000 square feet FCP Euro Distribution Center space between two locations stocks over $15 million of inventory and has developed a highly efficient distribution model that has the ability to ship out almost all orders placed within 24 hours. Everything sold by FCP Euro is backed by an industry-leading comprehensive, Lifetime Replacement Guarantee - including wear and tear items like wiper blades, brake pads, and more. We can do this because we’ve spent over a decade tirelessly cataloging our own products with precise and accurate fitment data, checking quality of every single brand line and part, and constant development by our products team.
