Technical Program Manager II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager II

Overview
Works across multiple Product teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner
Tracks and manages release integration, timing, scope and delivery of projects.
Provides ongoing updates (with data) on the state of delivery
Proactively manages all dependencies, ensuring all outputs are production ready at launch
Responsibilities
Decomposes problems into coherent units of work (ideation/conceptualization to execution), organizes for optimal delivery, negotiates priorities, facilitates progress, identifies blockers, raises visibility of issues to leadership.
Secures resources, scopes efforts, outlines priorities and establishes delivery milestones.
Plans, executes, and delivers projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays
Proactively manages the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Figure out the sequencing of the work so that engineering execution can be optimized
Works across teams to actively manage dependencies and drive engineering partners to meet program goals. May influence vendors, product and external partners.
Gets shared understanding and buy-in for solution by describing what is being done and why it is impactful to Mastercard and our customers. Utilizes communications as a preventive control. Puts the right people in the room or on thread and give them the right data to drive decisions. Runs effective meetings. Builds consensus and documents decisions. Communications do not require interpretation/follow-up clarifications to understand.
Has experience in and understands industry technologies. Understands the program, product, or technical assets. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team’s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details.
Get guidance from peers and/or your manager as you ramp into the space and build your technical and domain expertise. Delivers independently but will occasionally seek direction from peers/managers.
Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements.
Understands & is familiar with various Agile practices & roles : Scrum, Kanban, SAFe, Release Train Engineer, Scrum Master, Product Owner
May serve as an Agile Release Train secondary RTE
Provides Release Support for the program.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.