Technical Program Manager, Accessibility

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone anywhere. Our proven learning platform offers free, high-quality supplemental learning resources that cover Pre-K-12th grade and early college core academic subjects, with a focus on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world, with a focus on learners in historically under-resourced communities. 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

As an Accessibility Technical Program Manager (TPM) you will be responsible for supporting our growing accessibility program by coordinating Accessibility Conformance Reports (ACRs) end to end. This will span internal and external teams and have multiple stakeholders across functions from beginning to end including: preparing for audits, coordinating remediation, supporting our district sales partners and writing supporting documentation for our district customers. We understand that delivering accessibility is a continuous challenge (not a one time thing) and are opening this role to boost our capabilities in continuously delivering and communicating an improved accessible experience. 

The ideal candidate will have technical expertise in understanding WCAG, VPAT and the role ACRs play in the procurement process for education and is familiar with negotiating trade offs between stakeholders to best support improving accessibility in a complex environment. They will be motivated by the goal of being an inclusive platform for learners with disabilities in our mission of providing a world class education to anyone, anywhere.

You will:

• Manage third party vendor relationships in the accessibility space, coordinating and documenting features for audit, communicating results back to product teams
• Partner with engineering, design, product, and district success teams to drive the delivery of highly accessible products and services
• Design and implement processes based on project management best practices that enable cross-team collaboration and solve for program success
• Partner with our district success team to be able to answer key accessibility questions, facilitate feedback from them and provide recommendations to them
• Keep team focussed on success metrics throughout program delivery, balancing business needs and technical constraints
• Build bridges and create operating mechanisms across other functions in the organization to support accessibility, including internationally

• Experience working on Accessibility Conformance Reports (ACR) using VPAT and understanding the Web Content Accessibility Guidelines (WCAG)
• Experience delivering, and advocating for accessible experiences that center the needs of users with disabilities
• Experience working with accessibility in math education is a plus
• 5+ years of Program Management or Technical Product Management experience on complex web applications.
• Proficient in program/project management tools (e.g. Gantt charts, spreadsheets, JIRA, Confluence, presentations, etc.); comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack, etc.)
• Demonstrated ability to think creatively and strategically when implementing programs and solving problems
• Ability to partner with and communicate at appropriate level of detail to multiple levels of the organization
• Excellent interpersonal skills and ability to communicate effectively with both technical and non-technical individuals

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $137,871 - $183,977 USD / $172,339 - $258,509 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.