The Role
Leads customer-facing programs, product implementations, and technical integrations across Product, Engineering, AI/Data, and Customer Success. Responsibilities include defining milestones, coordinating releases, managing risks, translating customer needs into technical requirements, understanding APIs and data flows, conducting basic troubleshooting, and ensuring delivery quality and customer satisfaction.
Summary Generated by Built In
Technical Program Manager – Product & Customer Delivery
About Infilect
Company: Infilect Technologies India Pvt. Ltd.
Website: https://www.infilect.com/
Infilect delivers AI-powered visual intelligence solutions to leading Consumer Packaged Goods (CPG) and Fast-Moving Consumer Goods (FMCG) companies worldwide. Our technology helps businesses transform retail shelf images into actionable insights, enabling better visibility, execution and decision-making across retail environments.
Our success depends on our ability to deliver reliable, scalable solutions while building strong relationships with our global customers. We are looking for an experienced Program Manager – Product & Customer Delivery who combines strong program management capabilities with technical aptitude, product understanding and exceptional customer stakeholder management skills.
The ideal candidate will be comfortable working at the intersection of product, engineering and customer success. This person should be capable of translating customer requirements into actionable technical deliverables, coordinating integrations, understanding technical issues, facilitating basic troubleshooting and ensuring seamless communication between customers and internal teams.
As an early-stage startup, we value ownership, adaptability, structured execution and a willingness to get hands-on to solve challenging problems.
Key Responsibilities1. Program and Delivery Management- Lead end-to-end planning, coordination and execution of customer-facing programs, product implementations and technical integrations.
- Coordinate cross-functional teams across Product, Engineering, AI/Data and Customer Success to ensure timely, high-quality delivery.
- Define program milestones, dependencies, deliverables, timelines and success metrics aligned with customer commitments and business objectives.
- Monitor program progress, identify delivery risks and bottlenecks, and drive timely resolution.
- Facilitate release planning, deployment coordination, change management and post-release follow-ups.
- Ensure deliverables meet agreed scope, quality standards and customer expectations.
- Develop a strong understanding of Infilect’s products, platform capabilities, workflows, system architecture and customer use cases.
- Work closely with engineering teams and customers to understand integration requirements, technical dependencies, APIs, data flows and system connectivity.
- Translate business and customer requirements into clear functional and technical requirements for Product and Engineering teams.
- Understand technical concepts such as REST APIs, request/response payloads, authentication, databases, application logs, HTTP status codes and common integration failures.
- Perform basic debugging and first-level investigation of customer issues using available internal tools, logs, dashboards and application interfaces.
- Develop a working understanding of Django
Skills Required
- Program and delivery management experience coordinating customer-facing programs, implementations, or technical integrations
- Technical aptitude and understanding of product capabilities, system architecture, workflows, and customer use cases
- Customer stakeholder management and cross-functional coordination skills
- Ability to translate business and customer requirements into functional and technical requirements
- Understanding of REST APIs, request and response payloads, authentication, databases, application logs, and HTTP status codes
- Ability to perform basic debugging and first-level investigation of customer issues
- Working understanding of Django
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The Company
What We Do
Infilect is a pioneer in Visual Intelligence for worldwide Retail. With its global footprint, Infilect partners with Retail Brands and Retailers to help them super-charge their supply-chain and in-store operations. Infilect's SaaS products, that are based on patented AI and Image Recognition technology, provide exceptional speed, accuracy, sales lift, and cost savings to its enterprise customers. Infilect believes in the power of AI and Image Recognition to free humans of mental and physical drudgery so that they can do more with their time and capital. Hence, Infilect's products augment and empower the humans in the Retail Supply-Chain with automated Image Recognition. Infilect also believes in making "net-positive" impact in the world and contributing towards environmental sustainability. With this belief, Infilect solves large-scale & systemic problems with real-time & actionable AI solutions.
