MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.
To ensure customers can expand their consumption of Microsoft cloud services without any constraints, we established a specialized program that gathers customer-based intelligence in coordination with Sales, Marketing, Finance, and Engineering teams. This CXPM role, housed within the Worldwide MCAPs Team, works to develop strong ties with field and CSAM leadership and a broad network of contacts focused on solving capacity-related challenges. This two-way exchange of information enables us to develop an early deal pipeline and more effectively plan resource-specific capacity that shapes our cloud DC growth strategy for each region.
We’re now seeking to hire a talented program manager based in the Puget Sound, to support the Americas. This role reports to the Global Director of Business Programs QEI and Insights Excellence and will partner closely with subsidiary leadership teams (Area Vice President and LT, Business Group Leads, Technical advisers, etc.) across the United States, Canada, and Latin America. The role will help Microsoft align cross-company sales initiatives, cloud capacity expansion, deal orchestration, revenue performance, and gross margin targets to our capacity plans. More importantly, this role will help us plan for and enable some of our most important Customer solutions through strong partnerships and cloud co-planning efforts. We’re encouraging a diverse cross-section of individuals with cloud sales, engineering/capacity planning, and program management experience to apply!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Work closely with cross organizational teams, including analysis of the opportunity pipeline to develop leading indicators that predict business opportunities and expansion challenges with accuracy. Act as a capacity ‘Account Manager’ for all regional capacity opportunities and challenges
- Become a trusted advisor to regional leadership teams for infrastructure planning, execution, and resolution of capacity-related issues
- Synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice process improvements to enhance worldwide selling capability and efficiency
- Develop regular RoB customer engagements for Microsoft’s Strategic Customers and Partners
- Communicate progress, isolate key challenges and opportunities, and accelerate decision making
- Assist with Resiliency architecture and long term planning strategy around capacity
Qualifications
Required/minimum qualifications
• Proven track record with outstanding organizational and interpersonal skills demonstrated by cross-group delivery, especially between sales, operations, engineering, and business groups
• Strong problem solving, judgment, decision making and strategic capabilities, complemented with innate curiosity to understand underlying details and a bias for action in solving complex problems
• Functional knowledge of Microsoft technology, cloud computing, connectivity and supporting business models and experience or exposure with integrated business planning processes
• Excellent communicator (written and verbal) with demonstrated customer, partner, and field empathy and ability to create and deliver executive-friendly presentations
• Self-motivating and able to work across business groups in isolation, think critically, and act decisively in ambiguous situations
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree or equivalent experience
- 2+ years of experience in engineering, product or technical program management, data analysis, or product development
- 1+ year of experience managing cross-functional or cross-team projects
- 5+ years of experience in engineering, product or technical program management, data analysis, or product development
- 4+ years of experience managing cross-functional or cross-team projects
- 1+ year of experience reading or writing code
- Quantitative and analytical skills, including business metrics and financial calculations for capacity planning
- Organizational and interpersonal skills for cross-group delivery
- Problem-solving, judgment, decision-making, and strategic thinking skills
- Functional knowledge of Microsoft technology, cloud computing, connectivity, and integrated business planning
- Excellent written and verbal communication skills, including executive presentations
- Ability to work independently and make decisions in ambiguous situations
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Healthcare Strength — Health coverage is described as comprehensive, with preventive care coverage, vision options, and annual out-of-pocket limits. Feedback suggests medical, mental-health, and disability support are a major strength of the package.
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Parental & Family Support — Family support is expansive, including parental leave, family caregiver leave, child-care assistance, family concierge services, fertility options, and college-advising support for eligible employees. Feedback suggests these benefits meaningfully ease caregiving and family planning demands.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include counseling and employee-assistance services, wellness reimbursements, product discounts, and charitable-matching programs. Feedback suggests these extras complement core benefits and support day-to-day quality of life.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
