Technical Production Control – Advisor I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

At Fiserv, an Application Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

What you’ll do:

• Lead troubleshooting and root-cause identification, recommending long-term resolutions across the platform.
• Implement application enhancements and fixes for issues reported by downstream teams or end users.
• Resolve incidents and problems, including complex cases, using established problem-solving techniques and processes.
• Recommend process and monitoring improvements.
• Perform deep-dive application reviews and provide feedback to improve application code quality.
• Collaborate with L2 support on data processing and troubleshooting activities.
• Apply end-to-end application support and escalation procedures to deliver effective service operations.
• Create regular status reports using MTTR and MTTA metrics.

Experience you’ll need to have:

• 5+ years of engineering, production support, administration, or similar experience, including at least 3 years as a production support analyst.
• Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, and Boot FS.
• Hands-on scripting experience with Shell, Perl, PowerShell, or Python for automation.

• Bachelor’s degree in data science, Computer Science, Engineering, Mathematics or an equivalent combination of education, work, and/or military experience

• Prior Fiserv experience is required.

Experience that would be great to have:

• Understanding of ITIL concepts; ITIL certification is preferred.
• Experience with service delivery processes, including Incident, Problem, Change, Capacity, and Release Management.
• Application production support experience in a 24x7 environment, including automation across Unix and Windows and knowledge of Red Hat Linux, AIX, Solaris, and SUSE Linux.
• Knowledge of schedulers and databases, including UNIX crontab, Control-M, AutoSys, Windows Task Scheduler, SQL, MySQL, Oracle, MongoDB, and MariaDB.
• Experience with certificate management, Splunk, Dynatrace, PCF, and Kubernetes.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role, as in-person office experiences support onboarding and stronger productivity.
• This is a full-time, direct-hire position; contract options and unsolicited agency submissions will not be considered.
• Each shift includes at least one weekend day or evening.

Travel:

• Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future, will not be considered.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.