Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$140,000.00 - $192,500.00Location:
Chandler,AZ, Portland,OR, Santa Clara,CAYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Simple definition: A TPS V (E5) is a technical project leader and escalation manager who owns product performance, customer satisfaction, and strategic execution across an entire product line or region, not just individual tool issues.
TPS V (E5) Requirements
Experience
- 10+ years semiconductor equipment experience.
- Advanced knowledge of DDP platforms and chamber technologies.
- Proven track record leading high-impact customer escalations.
- Experience managing cross-functional projects involving BU, Engineering, Quality, GPS, and customers.
- Demonstrated leadership without direct authority.
Technical Skills
- Expert troubleshooting of hardware, software, process, and plasma-related issues.
- Strong understanding of:
- RF Systems
- Gas Delivery Systems
- Vacuum Systems
- Thermal Systems
- Chamber Hardware
- Feature Files and Software Management
- Advanced data analysis and problem-solving skills.
- Proficient in RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
Leadership Expectations
- Own regional product strategy and fleet health.
- Operate as the technical authority for assigned products.
- Lead task forces and extended chamber down recoveries.
- Mentor TPS, FSE, and CE resources.
- Influence BU roadmap through field feedback and customer needs.
Primary Roles & Responsibilities
1. Escalation Management
- Manage/Own L1-L3 customer escalations from identification through closure.
- Establish containment, root cause, and permanent corrective actions.
- Drive daily execution and accountability across all stakeholders.
- Provide executive level communication and recovery plans.
- Ensure CRMs are actively managed with clear closure criteria.
2. Technical Project Leadership
Lead strategic initiatives including:
- NPI support
- Chamber recovery programs
- Platform conversions and retrofits
- Product performance improvement programs
- CrossMatch implementation
- Reliability improvement projects
- IW cost reduction initiatives
3. Product Ownership
- Maintain ownership of fleet performance.
- Monitor uptime, MTBF, MTTR, defects, and utilization.
- Identify systemic issues before they become major customer impacts.
- Drive standardization and best practices across regions.
- Establish product roadmaps and support strategies.
4. Customer Engagement
- Serve as primary technical interface for major customer concerns.
- Build trusted advisor relationships.
- Present technical findings, recovery plans, and long-term solutions.
- Support executive customer reviews and working groups.
5. Engineering & BU Interface
- Drive engineering engagement for critical issues.
- Present field issues at working groups.
- Lead validation of corrective actions.
- Drive fleet-wide implementation plans.
- Influence future product designs through field feedback.
6. Knowledge Management
- Create and maintain:
- BKMs
- Knowledge Articles
- Troubleshooting Guides
- PM Procedures
- Known Issue Databases (KIB)
- Ensure lessons learned are shared globally.
7. Safety & Compliance
- Act as a safety champion.
- Drive PSER implementation.
- Support CEN execution and compliance efforts.
- Ensure safe work practices and risk mitigation.
8. People Development
- Mentor TPS and local service teams.
- Develop technical competency plans.
- Identify training gaps and drive closure.
- Build local FSO capability to reduce dependence on TPS intervention.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Skills Required
- 10+ years semiconductor equipment experience.
- Advanced knowledge of DDP platforms and chamber technologies.
- Proven track record leading high-impact customer escalations.
- Experience managing cross-functional projects involving BU, Engineering, Quality, GPS, and customers.
- Demonstrated leadership without direct authority.
- Expert troubleshooting of hardware, software, process, and plasma-related issues.
- Strong understanding of RF systems, gas delivery, vacuum, thermal systems, and chamber hardware.
- Experience with Feature Files and software management.
- Advanced data analysis and problem-solving skills.
- Proficiency in RCCA, 8D, DOE, Fishbone, and Fault Tree Analysis.
- Ability to provide executive-level communication and lead technical task forces.
- Willingness and ability to travel up to 25% of the time.
Applied Materials Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.
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Strong & Reliable Incentives — Annual and performance bonuses are often characterized as generous and predictable, with multiple programs (AIP/DBI/SIP) explicitly highlighted. Feedback suggests these incentives meaningfully augment base pay across many roles.
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Equity Value & Accessibility — Restricted Stock Units and an employee stock purchase plan are standard components of offers, and strong stock performance has made equity a notable upside. In some roles, RSUs and refreshers provide a meaningful boost to total compensation.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, alongside EAP support and on‑site/virtual health centers in key locations, are emphasized as part of a robust package. Benefits typically start on day one, and the breadth of coverage is highlighted as a core strength.
Applied Materials Insights
What We Do
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.
