Technical Product Support (TPS) Engineer III Senior - (E3) - MDP

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

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Position Summary
The Technical Product Support (TPS) Engineer plays a critical role in delivering advanced technical support for the product of MDP (Metal Deposition Product Group). This position is responsible for ensuring optimal fleet performance, managing escalations, and supporting system installations, upgrades, and improvement programs across TSMC fabs. The role requires strong problem-solving skills, collaboration with global teams, and the ability to lead technical failure analysis for high-value problems.
Work location is flexible within Taiwan, with up to 30% domestic and international travel to support customer sites.
Key Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. 
• Acts as intermediary and field escalation focal point between customer and Business Unit by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. 
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. 
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.  

Qualifications

• Minimum 5 years in the semiconductor industry, preferably with Applied Materials’ 300mm platform modules (ETCH, DSM, MDP, or FEP). Experience supporting TSMC customers is a strong plus.
• Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution.
• Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers.
• Ability to support 30% domestic travel across Taiwan customer sites and up to 15% international travel.

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.