Responsibilities
- Provide Technical customer support on JCI Access control/ Video products
- Logging and keeping detailed records of support cases
- Excellent triage open cases and troubleshooting skills,
- Resolve customer issues while scheduling time for proactive activities
- Troubleshooting software, hardware and Network issues
- Delivering technical product training on hardware or software applications
- Resolve customer issues while scheduling time for proactive activities
- Occasional on-call after-hours work may be required as needed by the customer.
- Writing technical Troubleshooting guides, user guides & product release notes
Who we’re looking for
- 1-3 years of working in a customer-facing role
- Process and systems-oriented; you’re always looking to improve efficiencies for scale.
- Confident and personable; you’re able to handle customer challenges with ease.
- Organised and efficient: you’re comfortable managing multiple work streams at once.
- Excellent written and oral communication skills, with proficiency in English.
- Excellent customer service skills and ability to quickly establish technical credibility with customers.
- Analytical; you’re extremely data-driven and have strong attention to detail.
- Creative problem solver: you relish finding new ways to overcome obstacles.
- Self-learner: you don’t wait to be told what to do, you’re action-oriented.
- Cross-functional team experience including technical and non-technical roles.
- Proven experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience with microservices architecture and related technologies (e.g., Docker, Kubernetes)
- Proven Experience of troubleshooting network issues
- Proven Experience with Virtual Platform as VMware, Hyper-V or Nutanix
- Ability to travel up to 20%.
Nice to have.
- Bachelor’s degree in computer science or equivalent
- Cybersecurity or ITIL Certification
- Experience of Linux including shell scripts
- Experience of SQL
#SEAN
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What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
