OBJECTIVE:
- To serve as the primary interface with customers and prospective customers for the purpose of providing technical product and application information as well as product recommendations.
- To pass along sales opportunities to the sales department in the form of pricing requests resulting from technical inquiries, and leads received.
PRIMARY RESPONSIBILITIES:
- Build strong product knowledge to ensure customers are provided with applicable technical and business information, including specifications, applications, features, benefits, etc. Request additional training as required.
- Serve as the “voice and face of the company” through timely, friendly, professional, high-level telephone and email interaction.
- Distribute leads/RFQ inquiries to appropriate sales personnel
- Learn to operate and utilize company computer platforms and relevant applications
- Provide feedback to marketing regarding necessary improvements to literature and other documentation as well as website content and navigation.
- Provide metric reports to management as required
- Abide by and support strategic marketing initiatives and company goals and values
- Performs other duties as required
REQUIREMENTS:
- 2- or 4-Year Degree in engineering, or related technical field, or combination of education and experience
- 5+ years’ experience in engineering and/or technical sales a plus
- Demonstrated technical aptitude and experience
- Excellent written and verbal communication skills with excellent organizational, time management and problem-solving abilities
- Working knowledge of MS Office (Word, Excel, PowerPoint); CRM systems (e.g. SalesForce, HubSpot) and collaboration platforms (e.g. SharePoint, Teams) a plus
- Ability and eagerness to learn product and demonstrate aptitude to understand wide range of instrument operations and applications
- Multi-tasking (phones, email, projects) and strong prioritization skills required for time sensitive inquiries with minimal supervision
- Professional and courteous presentation to inside and outside customers
- Self-motivated, able to work in fast-paced office environment
- Willing to work hours necessary to answer daily inquiries
Salary Range: $73,544.00 to $91,930.00 USD
Please note - this salary range is a general guideline only. Ashcroft considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills, market, and business considerations before extending an offer.
Benefits offered: Medical, Dental, Vision, 401(k) match, Paid vacation, Holidays, Parental Leave, EAP, HSA/FSA/FSADC, Education Assistance, Life Insurance/AD&D, Short-Term Disability, Long-Term Disability, Legal insurance, and Care Concierge services.
Ashcroft Inc. is an Equal Employment Opportunity Employer.
EOE AA Vet/Disability
Please note: The position requires U.S. Citizen, Permanent Legal Resident or granted Asylee/Refugee status under the Immigration and Nationality Act.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Two- or four-year degree in engineering or a related technical field, or an equivalent combination of education and experience
- Five or more years of engineering and/or technical sales experience
- Demonstrated technical aptitude and experience
- Excellent written and verbal communication skills
- Organizational, time management, and problem-solving abilities
- Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint
- Experience with CRM systems such as Salesforce or HubSpot
- Experience with collaboration platforms such as SharePoint or Microsoft Teams
- Ability and eagerness to learn product operations and applications
- Multitasking and prioritization skills for time-sensitive inquiries with minimal supervision
- Professional and courteous presentation to internal and external customers
- Self-motivated ability to work in a fast-paced office environment
- Willingness to work the hours necessary to answer daily inquiries
- U.S. citizen, permanent legal resident, or granted asylee/refugee status under the Immigration and Nationality Act
What We Do
Ashcroft | Industrial Measurement & Control Solutions For over 170 years, Ashcroft has been the trusted global resource for industrial measurement and control. We are on a mission to empower our global customers with expert guidance, intelligent technology and reliable instrumentation that protects operations, ensures safety and drives sustainable success. We design and manufacture pressure and temperature instruments that help protect people, keep processes running efficiently and improve performance across the world’s most demanding industries. Our global portfolio includes Ashcroft®, Heise®, Rüeger®, Stiko™, Weksler® and Willy®—uniting world-class expertise in pressure and temperature instrumentation under one shield. Trusted for quality. Driven by progress. Powered by intelligent technology. This is measurement that moves the world forward. Specialties: Pressure & Temperature Measurement, Pressure Gauges & Transducers, Pressure & Temperature Switches, RTDs, Thermocouples, Calibration & Custom-Engineered Solutions
