Technical Product Support Specialist Tier 1 - Mexico City - 10 AM to 7 PM CT

Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We’re looking for a Technical Product Support Specialist Tier 1 - Mexico City - 10 AM to 7 PM Central Time

The Technical Product Support is responsible for the support of CardWizard Solutions on customer server hardware, Windows Active Directory/ DNS/ WINS/DHCP, as well as Windows Servers in web, application and database environments to our customers in Mexico and channel partners around the world. 

• We offer flexibility

• We offer a diverse work environment

• Futureproof your career with a job in information security

How you will make an impact: 

• Provide support to assist customers and technicians with difficult technical issues

• Responds to inquiries for support requests from customers, distributors and other internal teams in a timely manner. Utilizes phone, email and remote connections to investigate customer issues

• Resolves customer issues escalated from 1st level Phone Support and on-site technicians, escalating to engineering for additional support when needed

• Support end-user installations, configurations, updates and migrations through problems.  Act as direct contact with internal and external customers.

Qualifications:

Basic Qualifications:

• 2+ years of experience in an IT environment

• Excellent verbal communications and customer skills Proficient problem solving and troubleshooting skills

• Experience in general networking technologies and concepts

• Experience configuring and maintaining Windows Server environments associated tool and utilities.

• Previous experience in a customer service environment

• Must be able to lawfully work within Mexico and have unrestricted work authorization in Mexico

Preferred Qualifications:

• Associates degree in Information Technology or equivalent

• Previous job experience in the Financial Institution industry

• Advanced technical education

• Professional technical certification such as A+, MCSA, MCSE or similar

• Networking and/or Software Certificates such as Network+ and CCNA

• SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience

• Experience supporting remote and mobile users and computing/communications

• Experience with systems backup and recovery technologies

Why Should You Apply?

• Leader in the security industry

• Friendly, supportive & knowledgeable teams

• Opportunities for on-the-job training

• You’ll help secure identities!

For more information, visit www.entrust.com.  Follow us on LinkedIn, Facebook, Instagram, and YouTube.

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For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [email protected].

Recruiter:

Xochitl Ticas Lara

[email protected]