Technical Product Support Specialist I

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Team Description

We are looking for a Technical Product Support Specialist to join our PRISM team and play a critical role in supporting airline customers and their corporate data needs. This role sits at the intersection of technology, data governance, and customer success, requiring strong analytical skills, attention to detail, and a passion for solving complex data challenges.

In this position, you will work closely with airline partners, internal product and engineering teams, and business stakeholders to ensure data accuracy, compliance, and timely delivery, while serving as a trusted point of contact for PRISM‑related support.

If you enjoy working with data‑driven platforms, collaborating across teams, and helping customers succeed in a fast‑paced, global environment, this role offers an opportunity to make a real impact.

Role and Responsibilities

Product Support & Customer Engagement

• Provide end‑to‑end product support to airline customers, responding to inquiries related to contracts, reports, data usage, and PRISM product functionality.
• Act as a trusted advisor to customers by offering guidance on best practices for product usage and data interpretation.
• Investigate and resolve customer issues efficiently, partnering with product, engineering, and business teams to deliver timely solutions.
• Submit, track, and manage customer‑driven enhancement requests through TFS ensuring clear communication and follow‑up.
• Serve as the primary liaison for data‑related communications when airlines or corporate customers experience missing, delayed, or inconsistent data.

Data Acquisition, Governance & Quality

• Monitor and review data within Data Release Authorizations (DRAs) to ensure compliance and identify manipulated or non‑compliant language.
• Set up and maintain secure partner data‑sharing processes, ensuring adherence to established governance and data‑sharing protocols.
• Collaborate closely with airline support desks and primary airline contacts to obtain required data and resolve data availability issues.
• Proactively assess data quality, identify anomalies or discrepancies, and drive resolution to maintain data integrity.
• Maintain detailed documentation of data monitoring activities, compliance findings, and partner data‑sharing processes.
• Participate in triage, planning, and prioritization meetings to support enhancements that align with customer needs and organizational goals.

Qualifications and Education Requirements

• Bachelor’s degree in a related field or High School diploma with relevant technical or travel industry experience.
• Experience supporting data‑driven platforms or products, with a strong focus on data accuracy, integrity, and governance.
• Proven ability to analyze data issues, investigate discrepancies, and perform root‑cause analysis through to resolution.
• Strong attention to detail with excellent organizational, time‑management, and prioritization skills.
• Ability to manage multiple requests simultaneously, work under pressure, and support time‑sensitive airline or customer data needs.
• Demonstrated ability to collaborate effectively with cross‑functional teams, including technical, product, and business stakeholders.
• Strong customer service mindset with clear, professional written and verbal communication skills.
• Proficiency in English (written and spoken).

Preferred

• Familiarity with PRISM technology, airline data acquisition processes, or similar data platforms.
• Experience supporting airline corporate data, including understanding data flows, validation, and downstream data delivery.
• Knowledge of data governance and compliance concepts, including DRAs and controlled data access.
• Experience working with APIs, data feeds, reporting tools, or operational support systems.
• Travel industry background, particularly within airline, agency, or corporate travel environments.
• Experience with travel distribution or reservation systems such as Sabre, Galileo, or Amadeus.
• Experience handling customer escalations or incidents related to data quality, availability, or delivery.

Benefits

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children 
• Extra Paid Time Off (5 extra days each year) 
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) 
• Daily meal allowance
• End of Year Break 
• Life Insurance 
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.