Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
We are seeking a Technical Product Support Specialist I to join our global Advanced Support team, where innovation knows no borders. This team resolves technical inquiries across airline services, system support and data management to keep global travel operations running smoothly. It connects customer care with technology teams to drive system stability and customer trust. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.
As a Technical Product Support Specialist I, you will diagnose product issues, triage escalations and guide cross-functional teams toward swift resolutions. You will adapt across multiple support functions, maintain backlog discipline and represent customer needs in priority discussions with product managers. This role requires sharp analytical skills, quick learning agility and calm execution under pressure.
What you'll do
Analyze and resolve technical inquiries using diagnostic tools to isolate root causes and limit downtime.
Manage incident bridges and triage workflows, communicating business and technical impact to leadership.
Partner with product managers and care teams to prioritize system enhancements and track issue trends.
Document support processes and implementation guides to maintain high service quality across global teams.
Use automation and generative AI tools to accelerate case triage, improve documentation and speed up resolutions.
What you'll bring
Minimum 1 year of technical support experience in travel technology, Software as a Service (SaaS) or airline IT.
Proven ability to analyze complex technical issues, manage backlogs and resolve customer escalations under pressure.
Working knowledge of Sabre host systems and travel reservation tools.
Strong communication skills with a track record of collaborating across global functional teams.
Practical experience using generative AI or automation tools to streamline troubleshooting and workflow efficiency.
Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:
Competitive pay and performance-based bonuses
Flexible work options
Comprehensive healthcare coverage
Generous PTO and holidays
Strong retirement planning support
Family-friendly benefits
Professional development opportunities
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
#LI-Hybrid#LI-DM1
Skills Required
- Minimum 1 year of technical support experience in travel technology, SaaS, or airline IT.
- Proven ability to analyze complex technical issues, manage backlogs and resolve customer escalations under pressure.
- Working knowledge of Sabre host systems and travel reservation tools.
- Strong communication skills with a track record of collaborating across global functional teams.
- Practical experience using generative AI or automation tools to streamline troubleshooting and workflows.
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
