Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Technical Product Support Specialist I –API
Under general supervision,
Responsible for providing advanced support, complex issue handling, and in-depth customer management for Sabre's online customer segment.
Works with developers who are building new applications that consume Sabre APIs, customer representatives, and internal Sabre employees as well as part of ongoing efforts to improve service, support, and strategic initiatives.
Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre-provided tools used in the integration and deployment of their online site.
This process involves developing testing clients, validating XML files and schemas, and reproducing customer's scenarios in order to debug and/or find possible system bugs.
Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions.
Involved in customer projects.
Core Skills
Desire to work in a strategic problem-solving and customer management role
Excellent communication skills (written and verbal)
Proficient fluency in written and spoken English is required.
Ability to learn and share knowledge easily over a short period of time.
Attention to detail and ability to multi-task
Ability to work in a team environment
Technical Skills
Advanced expertise in technical languages such as XML, SOAP, REST, or HTML.
Sabre domain knowledge is a plus.
Good writing skills, produces technical documents and user guides.
Ideal candidate background
Students or fresh graduates in Computer Science, Engineering, or a related subject.
Knowledge of web development/online programming languages.
Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.
Benefits:
Work arrangement
3 chosen days from the office in a week
Paid time off
Year-End-Break: enjoy additional fully paid days off during the last week of the year
Floating Holidays: use additional up to 2 days of paid time-off benefit
Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
Your money
My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
Baby Bonus: benefit from one-time allowance on childbirth or adoption
Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
Health and wellness
Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
Employee Assistance Program: find help in free, confidential program with a certified counselor
Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more
Life insurance: sign up for free, high coverage life insurance program
Career development
English & Polish lessons: improve your language skills during lessons led by native speakers
Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
GCP learning and certification: learn and get certified during instructor-led training, online learning with Coursera, and test sandbox environments with QwikLabs
Certification and tuition reimbursement
Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)
And more
Car and bike parking including electric scooter charging station: use them free of charge
Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
No dress code
Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
Attractive Referral Bonus: earn $2500 USD for every hired referral
Skills: API, Automation Technology, Customer Technical Support, Technical Product Support, Technical Support
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.
Please note that only candidates who meet the minimum requirements will proceed in the selection process.
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What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry.
Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions.
Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.
Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry.
We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few.
Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology.
We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
