Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Hsinchu,TWNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Position Summary
The Technical Product Support (TPS) Engineer plays a critical role in delivering advanced technical support for the products of CMP group. This position is responsible for ensuring optimal fleet performance, managing escalations, and supporting system installations, upgrades, and continuous improvement programs across TSMC fabs. The role requires strong problem-solving skills, close collaboration with global teams, and the ability to lead technical failure analysis for high-impact issues.
Responsibilities
Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software, or processes
Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment, and process parameters.
Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.
Qualifications
1-5 years in the semiconductor industry, preferably with CMP experience. Experience supporting TSMC customers is a strong plus.
Also welcone New College Gradates (NCGs).
Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution.
Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers.
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Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 25% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Skills Required
- 1-5 years in the semiconductor industry, preferably with CMP experience.
- Proven ability to lead technical failure analysis for high-value problems using structured methodologies.
- Strong English communication skills, both verbal and written.
Applied Materials Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, with a 401(k) match structure and auto-enrollment described alongside participation in stock-related programs. The combination of matching and purchase discounts is presented as strengthening longer-term financial benefits beyond base pay.
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Healthcare Strength — Health coverage is characterized as comprehensive, spanning medical/dental/vision as well as life and disability protections, with additional support like EAP and virtual care. Onsite fitness/health centers in certain locations further reinforce the sense of a robust health and wellness benefits stack.
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Leave & Time Off Breadth — Time-off provisions are described as broad, including flexible/unlimited PTO in some roles, paid holidays, sick time, bereavement leave, and parental leave. Flex-time and flexible hours appear repeatedly as part of the overall rewards experience.
Applied Materials Insights
What We Do
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.
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