Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].
Job Summary:
The Technical Product Specialist is responsible for providing advanced technical services and support for customer-facing defects for Nextech Software Products. Working in partnership with the Product Specialist, and directly with Support, Implementation, and Product Development teams, this person will be responsible for running and delivering custom reports, resolving configuration-based defects, and providing pre-development research on those defects requiring product code changes. The primary goal of this role is to reduce the defect load on product development teams to only those defects requiring product code changes.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
- Perform technical research of customer issues, especially by analyzing data and understanding the associated functionality, and provide context and direction to development teams.
- Resolve configuration-based defects and other defects not requiring development.
- Manage custom report and data extract requests, delivering for known request types or coordinating new requests with our platform teams.
- Bridge technical communication between escalated customers and product development teams.
- Act as a technical liaison between Implementation, Development, and Product Management to help identify and resolve high impact issues.
- Provide issue coordination across development teams for technical services shared across products.
- Develop and maintain an expert level of proficiency in all technical facets of the assigned software solution(s).
- Act as an advocate for delivering Customer Excellence.
Minimum Requirements
- 4+ years of experience supporting/developing SaaS B2B products at high-performance with successful outcomes.
- Strong experience with database queries and data management
- Practical knowledge of SQL tools, especially Microsoft SQL Server and SQL Management Studio.
- Self-motivated and a self-starter with a strong sense of urgency and personal accountability.
- Strong application knowledge, understanding how solution functionality works within the context of our technical environment.
- Strong analytical skills and proficiency with analytical tools.
- Desire to work in a fast-paced, success-driven team environment.
- Familiarity with Jira and Agile software development.
- A customer-centric approach to problems.
Preferred Qualifications
- Bachelor’s degree or certification in a technical field related to software engineering.
- Prior experience with healthcare operations or IT experience is a plus.
- Experience debugging JavaScript and a basic understanding of C#.
Working Environment/Physical Demands
- Remote
- Long-distance or air travel as needed
- Activities require a significant amount of work in front of a computer monitor.
Total Rewards
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays + 1 floating holiday
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- iCREATE Employee Recognition Program
- Wellness Program including discounts on medical premiums
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
Top Skills
What We Do
Nextech’s specialty-focused technology solutions are personalized to meet the unique workflow requirements of specialty providers, helping practices increase efficiencies across their clinical, administrative, financial and marketing functions using a single platform.
Offering all-in-one, ONC-certified electronic medical records (EMR/EHR), practice management, revenue management, and patient engagement software and services, Nextech is recognized as the top single solution provider for ophthalmology, plastic surgery and dermatology, serving a client base of more than 9,000 providers and 50,000 office staff members.
Offering physicians intelligent healthcare technology, Nextech focuses on the success of its specialty practices through consultative guidance and implementation of solutions tailored to the speed and workflows of individual providers.
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