Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.
As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.
TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.
The Role
TripArc is hiring a Technical Product Owner to work alongside our Software Design & Architecture team, owning the cross-platform view that individual delivery squads can't maintain on their own.
You sit across the platform — documenting how shared services connect, coordinating version currency across the stack, managing the intake of new services being elevated from squad-owned to platform-agnostic, and ensuring architectural decisions are captured and communicated where they need to land. You bring strong technical instincts, a working understanding of modern AI tooling, and the SDLC fluency to operate confidently from discovery through deployment.
What You'll Work On
Platform service governance
Maintaining oversight of TripArc's shared platform services such as brand services, payment gateway, rules engine, profile service (ACAVE), media service, access control API, the TripArc Core C# library, and the Nexus component library — tracking ownership, health, and readiness as services mature from squad-level to platform-agnostic.
Version and maintenance coordination
Coordinating scheduled upgrades across platform services, bringing together the right engineering skills, scheduling the work, and tracking it to completion. An ongoing operational responsibility.
Architecture and integration documentation
Working with the Architecture team to document service contracts, integration patterns, and platform decisions in Confluence including data flow diagrams, dependency maps, API summaries, and decision logs.
Cross-cutting requirements
Eliciting and maintaining requirements that span multiple squads or product lines, surfacing shared dependencies early and aligning teams on platform contracts before they diverge.
Emerging capabilities
Supporting the evaluation and introduction of new platform capabilities like event sourcing, evolving NServiceBus patterns, and newer data and messaging tooling whilst coordinating across architecture and infrastructure stakeholders.
AI Commons governance
Maintaining TripArc's AI Commons: the shared repository of AI configuration, role guides, and skill packs across GitHub Copilot/Codex, Claude, and Cursor, keeping it current as AI tooling evolves.
Infrastructure and DevOps partnership
Coordinating with Infrastructure and DevOps on platform performance, Azure/AKS health, and AIOps initiatives. You ensure the right conversations happen and outcomes are documented.
What We're Looking For
Technical foundation
- 4–7 years in a Product Owner, Business Analyst, or technical solutions-focused role on software delivery teams
- Comfortable reading REST API documentation, OpenAPI/Swagger specs, and data models
- SQL fluency sufficient to support integration analysis and data validation
- Working knowledge of microservices architecture, event-driven patterns, and API design principles
- Familiarity with Azure, Kubernetes, and CI/CD pipelines — enough to ask the right questions and track the right work
- Exposure to NServiceBus or equivalent messaging infrastructure is an asset
- Hands-on with Jira and Confluence as your daily operating environment
AI fluency
- Actively uses AI tools (Copilot, Claude, Cursor, or equivalent) as a standard part of how you work
- Experience with AI governance or shared AI configuration management is a meaningful differentiator
- Deep experience with AI-assisted development or agentic pipelines is a strong asset
Process and communication
- Strong documentation instincts — you produce artefacts that reduce ambiguity, not just record discussions
- Comfortable facilitating cross-functional conversations with technical and non-technical stakeholders
- Able to hold a platform-level view while engaging at the detail a developer or architect needs
- Experienced managing multiple concurrent workstreams across teams with competing priorities
Additional Assets
- Experience in travel, e-commerce, logistics, or marketplace platform environments
- Familiarity with MongoDB aggregation pipelines or document-oriented schema design
- Prior experience in a platform-level or architecture-support BA role
How We Build
We move fast, we care about quality, and we hold both at the same time. We expect every member of this team to use AI tools as a standard part of how they work — not as a novelty. We document in Confluence, coordinate through Jira, and hold ourselves to the discipline of keeping shared decisions visible and current.
Why This Role
TripArc is operating at a point of real platform complexity — multiple squads building in parallel, shared services maturing, and new architectural patterns being introduced. This role sits at the center of that. You won't be reactive. You'll be the person who keeps the platform coherent while everyone else moves fast.
We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected compensation base for this position is up to $100,000 CAD.
The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
#LI-Hybrid
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
We thank all candidates for their interest however only those selected for an interview will be contacted.
Skills Required
- 4-7 years in a Business Analyst, Product Owner, or technical solutions-focused role on software delivery teams
- Comfortable reading REST API documentation, OpenAPI/Swagger specs, and data models
- Hands-on with Jira, Confluence, and Agile tooling
- SQL fluency sufficient to validate data behaviour and support integration analysis
- Exposure to cloud platforms (Azure preferred) and modern microservices architectures
- Familiarity with CI/CD concepts and environment promotion
- Actively uses AI development tools as a standard part of how you work
- Experience leveraging AI for requirements synthesis, documentation generation, or analysis workflows
- Strong documentation instincts, producing artefacts that reduce ambiguity
- Comfortable facilitating workshops with technical and non-technical stakeholders
- Able to hold a platform-level view while engaging at the detail level
- Experience working across multiple concurrent workstreams without losing thread
What We Do
TripArc is a travel technology and procurement company whose industry-leading booking platforms transform the effectiveness of travel professionals while multiplying their revenue opportunities. DMX is a platform featuring products from over 200 Destination Management Companies around the world; ADX is a travel agency platform; and TMT is a tour operator platform. All IP is owned and developed internally by TripArc. There are many unique benefits to our ground-breaking approach. With over $1 billion in transactions and a reach to thousands of advisors, we negotiate direct net rate contracts as well as commissionable rates coupled with amenities with our travel partners – and provide efficient distribution through tour operators and travel advisors, ensuring that they drive production through these channels. It’s a totally re-imagined blueprint for how travel brands and travel professionals can unlock more value throughout the business
