Technical Product Owner

We are seeking a passionate and experienced Technical Product Owner to join our John Hancock team at MBPS and lead the development and optimization of our Document Management Platform. The ideal candidate will have a strong technical background and a deep understanding of customer-centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the development team. As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers. John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies. The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you. Have the skills and knowledge for the job? Learn more about the opening below!

Position Responsibilities:

• Lead the Document Management platform team to deliver seamless and efficient services for our customers and collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals.
• Monitors and generates reports on product KPIs and Utilize data and customer feedback to continuously improve the document management experience
• Manage the technology product backlog, define user stories, and set sprint goals and act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.
• Monitor and report on product performance, making data-driven decisions to enhance customer experience, monitor system performance, identify optimization opportunities, and ensure seamless operation.
• Develop and maintain technical documentation for business and technical processes and lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals and brings an innovative mindset to improving and elevating technology solutions and enablers

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience) with 5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role

• Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used

• Excellent communication, collaboration, negotiation and interpersonal skills with the ability to translate business needs into effective solutions

• Experience with program and agile delivery methodologies and proficiency in troubleshooting and problem-solving

• Excellent analytical and problem-solving skills

Preferred Qualifications:

• Experience with project tracking software (e.g Jira)

• Experience with Agile methodologies

• Experience with Azure, AKS on Azure

• Experience with cloud platforms (e.g., AWS, Azure)

• Experience with DevOps principles and tools

• Experience with version control systems (e.g., Git)

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].