At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Position: Technical Product Owner
Location: Hedge End, Hampshire
So, what’s the role all about?Here at NiCE Public Safety, we develop state of the art solutions for the Public Safety market, bringing together voice, video and screen recording, playback and analysis for Security customers worldwide.
We are currently expanding our development team to allow us to continue to develop an exciting product that enables Police forces worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.
How will you make an impact?You own the Product Plan, driven from the Product roadmap, created by the Product Managers
You create a prioritised backlog based on High Level product requirements
You work closely with NICE Architects and Product Managers to clearly describe business goals and customer requirements into product backlog items
Assess and review technical documentation and ensure the development team create appropriate levels of product documentation
You support the Product Manager in development of user scenarios for technical users
You work closely with R&D to:
Explain the motivation and the customer needs behind a new requirement
Own and Groom (create and explain) the User stories
Be there daily for the team for any questions & feedback
Understand and prioritise technical requirements
You are:
Somebody who’s comfortable getting into a detailed technical discussion with our team of software developers
Happy to work on back-end solutions (e.g. software running as Windows Services)
You provide support to Customer Support, Professional Services, Technical Pre-sales teams and Training where required
Bachelor’s degree in a technical discipline/STEM subject, preferably Computer Science or Engineering, MBA
Ability to multitask and prioritise work
Ability to understand technical solutions, experience of software development
Ability to understand the big picture and translate it to detailed needs
Experience working in an Agile delivery methodology organisation
Communicating effectively at all levels, from executive management to individual contributor
Excellent English verbal and writing communication skills
Fast learner with ability to educate her/himself on relevant technologies e.g. Azure / Cloud-based services
Ability to remain focused and calm under pressure
Great interpersonal skills
A growing knowledge of AI tools, technologies and processes
Ability to work successfully with clients and business partners directly
Experience of working with Azure technologies
An appreciation of Next Generation (NG) emergency services
Experience in writing Technical Systems/Solutions Documentation
Experience of systems software
Breaking down complex market requirements into secure, scalable, and resilient system designs (this will come from candidates with a Systems/Architect background)
Learn more about the Benefits at NICE
Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
#LI-Hybrid
Requisition ID: 11829
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Bachelor's degree in a technical discipline or STEM subject, preferably Computer Science or Engineering
- MBA
- Ability to multitask and prioritize work
- Ability to understand technical solutions and experience of software development
- Ability to translate broad concepts into detailed requirements
- Experience working in an Agile delivery methodology organization
- Effective communication with executive management and individual contributors
- Excellent English verbal and written communication skills
- Ability to learn relevant technologies, including Azure and cloud-based services
- Ability to remain focused and calm under pressure
- Strong interpersonal skills
- Knowledge of AI tools, technologies, and processes
- Ability to work directly with clients and business partners
- Experience with Azure technologies
- Understanding of next-generation emergency services
- Experience writing technical systems or solutions documentation
- Experience with systems software
- Systems or architecture background involving secure, scalable, and resilient system designs
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
