Based from either our Luton or Green Lane Office, we are looking for a highly motivated and technically minded Technical Product Owner to join our Digital & Commercial Platforms team. This is an exciting opportunity to play a key role in supporting and developing Arriva UK's Contactless Electronic Ticket Machine (cETM) platform and associated technologies that underpin our customer and operational experience.
Working closely with operational teams, suppliers, local authorities and central business functions, you will act as the subject matter expert and primary point of contact for all aspects of cETM, ensuring systems, data and processes are effectively managed and continually improved.
What you'll be doingKey responsibilities include:
- Acting as the operational owner and subject matter expert for cETM systems within the assigned operating company.
- Managing configuration, maintenance and operational readiness of ticketing and related technologies.
- Providing second-line support and managing incidents through to resolution.
- Monitoring system performance and ensuring service level agreements are achieved.
- Maintaining data quality and governance across fares, scheduling and operational information.
- Managing critical data feeds and ensuring timely uploads of service and fare changes.
- Supporting suppliers, local authorities and internal stakeholders with technical integrations and reporting.
- Delivering training and guidance to operational colleagues on system updates and developments.
- Creating and maintaining reports that support operational and commercial decision-making.
We're seeking someone who can combine technical knowledge with excellent stakeholder management and problem-solving skills.
You will ideally have:
- A strong understanding of bus operations, network design, ticketing systems and associated technologies.
- Experience working with transport-related data, systems and applications.
- Excellent organisational and project management skills.
- A proactive, hands-on approach and the ability to work independently.
- Strong analytical skills with exceptional attention to detail.
- The confidence to communicate effectively with colleagues at all levels, from frontline employees to senior leadership, suppliers and local authorities.
- A passion for delivering excellent customer and operational outcomes through technology and data quality.
At Arriva, you'll be part of a business committed to innovation, operational excellence and delivering sustainable transport solutions for our customers. You'll have the opportunity to work on business-critical digital platforms, collaborate with experienced professionals and contribute directly to improving our services across the UK.
How to ApplyIf you're looking for a rewarding opportunity where you can influence digital product performance and support the future of public transport, we'd love to hear from you.
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Skills Required
- Strong understanding of bus operations, network design, ticketing systems, and associated technologies
- Experience working with transport-related data, systems, and applications
- Excellent organizational and project management skills
- Proactive, hands-on approach with the ability to work independently
- Strong analytical skills and exceptional attention to detail
- Ability to communicate effectively with frontline employees, senior leadership, suppliers, and local authorities
- Passion for delivering customer and operational outcomes through technology and data quality
What We Do
Arriva is a leading passenger transport operator in Europe, delivering approximately 1.5 billion passenger journeys annually. The company operates across 11 European countries, providing a diverse range of services including local buses, inter-urban commuter coaches, and regional and national train services. Arriva is dedicated to connecting people safely, reliably, and sustainably through its extensive public transport network.
