Technical Product Owner — AI
Location: Location: Hybrid - Irvine, CA
Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.
Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below!
Mutual of Omaha Mortgage is hiring a Technical Product Owner — AI to own the performance and lifecycle of our AI products. This is a hands-on, technical role for someone who can take AI products from 0-to-1: scoping the problem, shaping prompts, partnering with engineering and data, instrumenting outcomes, and driving measurable lift on conversion, containment, and customer experience metrics. You will sit on the AI Initiatives team and own a portfolio that spans voice and SMS AI agents, agent-assist tooling, and the data and observability foundation that keeps them performant.
Roles & Responsibilities:
- Define, instrument, and report on KPIs for each AI product — including containment rate, goal completion, AI resolution rate, conversion, drop-off, and revenue attribution
- Run weekly performance reviews on live AI products; identify regressions, root-cause them across prompt, model, data, and integration layers, and drive fixes to closure
- Build and maintain QA sampling frameworks and call/conversation review processes; turn qualitative findings into prompt and flow changes
- Take new AI use cases from concept to production: write the PRD, define success metrics, scope the MVP, partner with engineering and vendors on build, and lead the launch
- Run structured POCs (typically 30–90 days) with clear hypotheses, evaluation rubrics, and go/no-go criteria
- Own vendor evaluations end-to-end — requirements, scoring, reference checks, contract input, and onboarding through the EVMP and AI governance processes
- Author, version, and tune prompts for voice agents, SMS agents, and assistive AI tools across the customer and loan officer journeys
- Design and run prompt evaluations: build eval sets from real conversations, score outputs against rubrics, and iterate systematically rather than anecdotally
- Translate operational requirements (compliance disclosures, escalation rules, brand voice, edge cases) into prompts, tools, and guardrails the model will actually follow
- Write production-quality SQL against Databricks, Salesforce, Encompass, and call/conversation log sources to investigate performance, build dashboards, and answer ad-hoc questions
- Partner with data engineering on the schemas, pipelines, and event tracking needed to measure AI product performance
- Read API documentation, debug integrations, and reason about call flows, webhooks, and tool-use patterns at a level where you can have a substantive conversation with engineers
- Serve as the single point of accountability for assigned AI products: align stakeholders across Sales, Operations, Compliance, Legal, and Engineering
- Contribute to AI governance reviews and ensure products meet NIST AI RMF expectations and applicable state AI law requirements
Required Qualifications:
- 5+ years in technical product management, product ownership, or a comparable applied AI/ML product role, including direct ownership of a production AI or ML product’s performance metrics
- Demonstrated 0-to-1 experience — you have shipped at least one product from blank-page concept to live, measured users, and can speak credibly about what worked, what failed, and why
- Hands-on prompt engineering — you have written, evaluated, and iterated on production prompts for LLM-based products (chat, voice, SMS, agent-assist, or similar)
- Strong SQL — comfortable writing multi-table joins, window functions, and CTEs without help; can pull and analyze your own data on Databricks, SQL Server, or equivalent
- Data fluency — comfortable with funnels, cohort analysis, and basic statistical reasoning; able to build a dashboard or explanatory chart yourself
- Technical literacy — you can read REST API docs, trace a webhook, and discuss system design with engineers without needing translation
- Operating rigor — strong written communication, structured PRDs, clear success criteria, and a track record of holding yourself and your partners to measurable outcomes
- Salesforce experience — hands-on experience working with Salesforce as a product owner, admin, or power user; comfortable with objects, flows, reports, and SOQL
- Mortgage industry experience — direct experience with mortgage operations, loan origination, or servicing (HECM/reverse, forward, or related)
Preferred Qualifications:
- Experience with conversational AI platforms (Bland AI, ElevenLabs, Twilio, Five9, or similar) and contact center architecture
- Startup or early-stage product experience — comfort operating in ambiguity, building from scratch, and moving fast without heavy process
- Familiarity with Databricks and the Lakehouse/Medallion data architecture pattern
- Familiarity with NIST AI RMF and U.S. state AI law landscape (Colorado, Texas, California, Utah)
The salary range for this position is $125,000-$145,000 annually.
Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:
- Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
- Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
- 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
- Multiple PPO Medical Plans, as well as HDHP eligible plan.
- Dental Coverage
- Vision Coverage
- Company Paid Life Insurance
- 401K with a generous employer match
- Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
- Free Legal Services
- Employee Loan Program
Skills Required
- 5+ years in technical product management or product ownership
- Demonstrated 0-to-1 experience with AI/ML products
- Hands-on prompt engineering for LLM-based products
- Strong SQL skills for data analysis
- Technical literacy in system design and API documentation
- Salesforce experience as a product owner or admin
- Mortgage industry experience in loan origination or servicing
Mutual of Omaha Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mutual of Omaha and has not been reviewed or approved by Mutual of Omaha.
-
Retirement Support — Retirement support is positioned as a standout, with a dollar-for-dollar 401(k) match up to 6% plus an additional employer retirement contribution. Immediate vesting on the match strengthens the perceived reliability of this component of total rewards.
-
Flexible Benefits — Flexible work arrangements are framed as a meaningful part of the total rewards proposition, with work-from-home flexibility and company-provided equipment commonly highlighted. This flexibility can increase the perceived value of compensation even when base pay is not described as top-of-market.
-
Fair & Transparent Compensation — Compensation is characterized as generally competitive rather than exceptional, with stronger alignment in certain corporate tracks such as engineering, data, and actuarial roles. Role-by-role benchmarking is repeatedly emphasized, indicating pay outcomes are viewed as dependent on job family, level, and location.
Mutual of Omaha Insights
What We Do
Founded in 1909, Mutual of Omaha is a highly-rated, Fortune 300 organization offering a variety of insurance and financial products for individuals, businesses and groups throughout the United States. As a mutual company, Mutual of Omaha is owned by its policyholders and committed to providing outstanding service to its customers. For more information about Mutual of Omaha, visit www.mutualofomaha.com. Mission: Our mission we help our customers protect what they care about and achieve their financial goals. Vision: For every customer a financial future imagined, planned, and secured. Values: 1. We exist for our customers 2. We act with integrity 3. We are innovative 4. We are accountable for results 5. Together we achieve greatness. Registered Representatives offer securities through Mutual of Omaha Investor Services, Inc., FINRA (www.finra.org)/ SIPC (www.sipc.org). Investment Advisor Representatives offer advisory services through Mutual of Omaha Investor Services, Inc. This is not an offer or solicitation in any jurisdiction where we are not authorized to do business. Home Office Address: 3300 Mutual of Omaha Plaza, Omaha, NE 68175. The third-party comments displayed are not verified, may not be accurate and are not necessarily representative of our client experiences. Any links to third-party websites and resources are provided solely as a convenience to you and not as an endorsement of the content. We make no representations or warranties as to the accuracy, timeliness, suitability, completeness, or relevance of any information prepared by any unaffiliated third party. Insurance products and services are offered by Mutual of Omaha Insurance Company or one of its affiliates. Mutual of Omaha Insurance Company is licensed nationwide. Each underwriting company is responsible for its own contractual and financial obligations.
