Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Lead end-to-end execution of AI/ML and conversational platform programs, from requirements through delivery and post-launch optimization
- Drive program plans across multiple engineering teams building voice, IVR, and chatbot solutions using Amazon Connect and Amazon Lex (V2)
- Coordinate delivery of backend services leveraging AWS Lambda, API Gateway, DynamoDB, and event-driven architectures
- Partner with engineering teams to manage dependencies, risks, milestones, and technical trade-offs
- Work closely with AI/ML engineers on NLP pipelines, LLM integrations (Amazon Bedrock, OpenAI, or similar), and prompt engineering strategies
- Ensure high-quality outcomes through clear success metrics, evaluation frameworks, and continuous improvement mechanisms
- Translate complex technical concepts into clear program updates for leadership and stakeholders
- Drive operational readiness, scalability, reliability, and compliance for production voice-based systems
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Undergraduate degree or equivalent experience
- Proven ability to embed quality-first thinking across the program lifecycle, not as a downstream activity
- Proven ability to drive test strategies for conversational AI, including intent accuracy, dialog flows, edge cases, and regression validation
- Proven ability to partner with engineering and QE teams to define automated testing, synthetic traffic, and replay-based validation (e.g., golden datasets)
- Proven ability to establish clear quality gates for releases, including functional, performance, reliability, and AI accuracy criteria
- Proven ability to use data-driven insights to continuously improve system quality, customer experience, and operational stability
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NIC
Skills Required
- Undergraduate degree or equivalent experience
- Proven ability to embed quality-first thinking across the program lifecycle
- Proven ability to drive test strategies for conversational AI
- Proven ability to partner with engineering and QE teams
- Proven ability to establish clear quality gates for releases
- Proven ability to use data-driven insights to improve system quality
Optum Compensation & Benefits Highlights
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Healthcare Strength — Health coverage offers multiple plan types with employer HSA contributions, in‑network preventive care at 100%, and included 24/7 virtual visits, alongside dental and vision options. This breadth allows predictable copay choices or tax‑advantaged HSA designs to fit different usage needs.
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Retirement Support — Retirement programs include a 401(k) with employer match eligibility and full vesting over time plus an Employee Stock Purchase Plan at a discount. Together these elements support long‑term savings and ownership.
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Parental & Family Support — Family supports include six weeks paid parental leave, paid caregiver leave, adoption assistance, and subsidized Bright Horizons back‑up care. Emotional well‑being resources like a premium Calm subscription and a 24/7 EAP complement these supports.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
