Technical Product Manager

At Omise, we believe the digitalization of the economy has opened up the world and offers endless opportunities to grow and make meaningful connections with one another. Omise is powered by its payment infrastructure sister company, Omise Payment Holdings, which provides one-stop online payment solutions.

Omise connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide including Toyota, ByteDance, ICBC, SCB, True, Allianz Ayudhya, McDonald’s, BMW, King Power and Pomelo.

We are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition. 

As a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses. 

Why we need you

Omise powers payments for thousands of merchants across key Asia-Pacific markets including Singapore, Thailand, Malaysia, Indonesia, and Japan. Accepting payments is only part of the story. The merchant experience, the dashboard they use every day, the tools that help them grow, the analytics that help them understand their business is what keeps them around.

We're looking for a mid-level TPM to own this domain. You'll work at the intersection of product, engineering, design, and data to improve how merchants engage with Omise's core platform. This isn't a backlog-management role. You'll define what we build, why it matters, and how it connects to merchant retention and platform growth.

What you will be doing

Discovery

• Establish and guide the product vision and strategic roadmap for merchant-facing platform features, encompassing all aspects from dashboard user engagement to advanced, AI-powered analytics.
• Identify high-impact opportunities through data analysis, customer interviews, and competitive research
• Translate merchant pain points and business objectives into clear problem statements before jumping to solutions
• Stay close to what merchants actually need by partnering with commercial, customer experience, and support teams
• Run customer interviews directly - prepare discussion guides, facilitate conversations with merchants or partners, synthesize findings, and use that evidence to support or challenge product decisions

Delivery

• Drive end-to-end delivery of features across engineering, design, QA, and operations
• Develop comprehensive yet concise user stories, acceptance criteria, and product specifications to provide the engineering team with clear direction without being overly prescriptive.
• Lead sprint ceremonies in collaboration with the engineering manager: planning, reviews, and retrospectives
• Monitor delivery against outcomes - not just ticket completion - and adjust when things drift

Stakeholder alignment

• Maintain a single source of truth for your domain: roadmap, open decisions, and blockers, structured so any stakeholder can get context without needing to ask you directly
• Communicate trade-offs to leadership before decisions become urgent
• Manage competing priorities from multiple stakeholders without losing the engineering team's trust or momentum

You

• 3-5 years as a Product Owner or Product Manager in agile delivery teams, ideally in fintech, SaaS, or a high-growth environment
• Leverages AI tools (e.g., ChatGPT, Claude, Copilot) to enhance various aspects of work, including research, content drafting, data analysis, and workflow automation.
• Manages multiple workstreams simultaneously without losing strategic direction or dropping details
• Switches contexts quickly - technical discussions, merchant escalations, and roadmap reviews can all land in the same afternoon
• Data-driven: can build a funnel view, work in analytics tooling, and distinguish signal from noise
• Technically fluent: understands engineering concepts and speaks the language of the team without needing to write code or lead system design
• Communicate complex information effectively, both in writing and speaking, to diverse audiences. This includes generating executive summaries, Product Requirements Documents (PRDs), and regular asynchronous updates.
• Fluency in English and Thai languages
• Experience shipping or evaluating AI and ML-adjacent features is a plus
• High pace, multiple markets. Own your time, flag risks early, and ask for help before things become blockers.
  

Nice to Have

• Show proven analytics and data skills. You are experienced using data to make decisions and influence other decision makers.
• Have experience working in agile development methodology, preferably Scrum.
• Have an entrepreneurial mindset. You are effective at breaking down complex problems, driving change, and managing multiple and sometimes competing stakeholders and projects.
• Fintech and payment industry experience 

How to apply

If you liked what you read and believe to be up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on apply and submit your contact info. Afterward, this will happen next:

• The hiring team will review your application
  
• 2-3 Interviews with the hiring team, People Operations team and all stakeholders involved in the process

Why you’ll love it here

• Work with other talented, ambitious international colleagues who love their craft
• A modern and well-equipped work environment
• Flexible working hours
• A medical healthcare plan and annual health check-up
• A friendly bunch of colleagues

What we believe in

• We cultivate teamwork and a trust-based working culture
• We celebrate diversity and continuous improvement
• Giving our employees the opportunity and create for their own success

About Omise

• Founded in 2013, 500 people
• Headquartered in Japan, with operational headquarters in Bangkok and  offices in Singapore, Indonesia, and Malaysia.
• Raised over $236M of funding to date from institutional investors including SCB10X, SPARX Group Co. Ltd., Toyota Financial Services Corporation, JIC Venture Growth Investments, MUFG Bank, Mars Growth Capital,  Ascend Venture Group, and more
• Won Digital Startup of the Year at Digital Thailand Big Bang 2017
• Won Forbes Japan Startup of the Year 2018
• Won 3 awards from International Business Magazine Award 2020
  • Most Innovative Electronic Payment Platform for Singapore
  • Most Innovative Seamless Transactions Provider for Singapore
  • Best Payment Solutions Provider in Singapore
• Won Mizuho Innovation Award 2022 (Q2)

Life at Omise

Nearly 500 employees work from our six office locations as well as remotely from home or co-working spaces. While we are a global company, a lot of our thinking goes into how to solve payment problems at the hyper-local level to help businesses scale and reach their customers. 

Our core values — simple, real, and beautiful serve as our North Star and are integrated into how we work and the results of our work. 

At Omise, we empower people to embrace project-ownership and take initiative. We love to see our employees act as the owner of the outcome and confidently provide solutions to each challenge, taking a collaborative teamwork approach. Our fellow employees are encouraged to discuss and share ideas, and are given the freedom to explore all areas of their work, in order to achieve the expected results.

People at Omise are from different backgrounds and together, we contribute to creating an inclusive, friendly, and safe working environment. As a company, we embrace diversity and value open discussions, a learning mindset, professionalism, and respect. “Growing with us” means to celebrate the challenges and to always look for opportunities to learn, develop your skills, and move one step forward each day. If this is the work environment you are looking for, then get in touch with us.

We look forward to hearing from you. Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 35 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics.

* Discover how Omise prioritizes and protects your privacy and data by clicking HERE to explore our Human Resources privacy policy before you embark on your journey with us.