Technical Product Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Title: Technical Product Manager

Duration: 12 month Fixed term Contract

Location: Arklow Office

We are seeking a dedicated Administrator to oversee the day-to-day operations, configuration, and support of the Elavon POS terminal estate Terminal Management System (TMS). This role is critical to ensuring the secure, efficient, and scalable management of Elavon-owned POS terminals across the EU region.
Key Responsibilities:

Platform Administration:

• Manage user roles, permissions, and organisational hierarchies within the Estate Management Portals

• Provision sub-organisations and maintain access control protocols

Terminal Lifecycle Management:

• Oversee the full lifecycle of software releases and configurations within the terminal management system

• Ensuring seamless deployment and integration of new features and updates

• Manage and optimise existing software configurations, driving continuous improvement and maintaining system stability across operational environments

• Overseeing software rollouts and collaborating with relevant teams to ensure successful implementation and ongoing maintenance

• Onboard new terminals and manage physical and logical device records

• Enable and manage parameters related to third-party applications and value-added services

API Operations:

• Monitor API usage and performance

• Handle token refreshes, authentication errors, and versioning

• Support secure API interactions for merchant, store, and device management

• Handling API errors and investigating root causes to implement effective resolutions and working with relevant tech teams

Integration Support:

• Collaborate with technical teams to support integration with EU Systems

• Ensure compliance with interface specifications and operational protocols

Documentation & Reporting:

• Maintain accurate records of system changes, configurations, and support activities

• Contribute to user guides and operational documentation

• Collaborate with the compliance team to ensure all software components and system configurations meet regulatory and internal compliance requirements

Required Skills & Experience:

• Familiarity with Android POS hardware and software environments

• Understanding of API architecture and integration workflows

• Experience with user access management and portal configuration

• Strong troubleshooting and problem-solving skills

• Excellent communication and documentation abilities

Location Expectations:

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.