Key Responsibilities:
- Product Ownership & Strategy
- Own the product roadmap and prioritize features aligned with business goals and customer needs.
- Partner with Engineering (CA3) and Design to continuously discover, define, and deliver high-impact solutions.
- Maintain a healthy product backlog with clear user stories and acceptance criteria.
- Customer & Stakeholder Engagement
- Deeply understand customer pain points and gather feedback to shape product direction.
- Act as the subject matter expert for internal teams and external customers.
- Collaborate with Product Marketing on go-to-market strategies and product launches.
- Delivery & Execution
- Ensure timely and high-quality feature delivery in 2-week sprint cycles.
- Monitor product adoption and performance to refine the roadmap and improve outcomes.
- Reduce reliance on Tech Leads by taking ownership of requirement documentation.
Qualifications:
- Bachelor's in Computer Science or related field (or equivalent experience)
- 5+ years in product management, technical program management, or software development
- Hands-on experience with B2B products, digital platforms (web/mobile), and customer engagement
- Familiarity with programming languages like Java, Python, SQL, Go, or C++ is a plus
Success Metrics:
- 90%+ on-time, in-scope delivery rate
- 2-month rolling roadmap consistently maintained and communicated
- 90% sprint release success rate
- Measurable business viability and adoption of assigned products
- Reduced backlog creation burden on Tech Leads by 80%
What You Bring:
- Strong product intuition and a user-first mindset
- Exceptional collaboration and stakeholder management skills
- Proven ability to drive results in a cross-functional, fast-paced environment
- Clear, adaptable communication across technical and business teams
- Solid understanding of the software development lifecycle and risk management
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What We Do
Coates Group is a growing global technology and digital merchandising solutions provider creating immersive experiences for some of the world's leading brands and their customers.
We are focused on creating dynamic, personalised and engaging experiences powered by our range of digital hardware and proprietary content management system. If you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world, chances are you’ve interacted with our digital solutions!
We work across 50+ global markets with our headquarters located in Sydney, Australia and other offices in Japan, India, China, the Middle East, Canada, Europe and the United States.
Our people who we proudly call our “Crew” are at the heart of everything that we do. So, it is our commitment to empower and develop the people that set us apart. This is done by implementing new policies that our people care about like an annual market competitive bonus program, opportunities for growth and prioritisation for learning and development that includes kick-starting our new wellbeing program called Thrive.
The cornerstone of Thrive is our flexible work approach, including a suite of flexible work options because we are believers that you should never miss an important life or work moment. Thrive also equips our crew with wellness tools and dedicated time to prioritise our health with Yoga and Meditation programs as well as a Global Wellness Day off to enjoy and recharge plus a Give Back Day for the opportunity to make an impact on the community.
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
We are one global crew with diverse perspectives that make us stronger. We are curious, charismatic and authentic. And together, we make our purpose become a reality, to create immersive brand experiences for everyone